Fostering a Student-Centric Culture: Building an Engaging, Scalable, and Resilient Learner Experience
You’ve been personally selected to join your peers for a VIP lunch and roundtable discussion at the beautiful Atlantic restaurant in Melbourne on 9th March.
CX is fast becoming one of the key differentiators in the battle for market share across industries, and higher education is no different. As higher education providers, creating a positive learning journey from the learning enquiry to the completion of qualification is crucial in both attracting more students and driving deeper engagement in the learning experience.
Join 10 carefully selected CX and Student Experience leaders from higher education providers to share and discuss how we can build a scalable, resilient, and truly engaging learning experience for our students. We’ll hear from Leanne Gibson, Team Leader of Customer Experience at Wodonga Institute of TAFE before moving into a moderated roundtable to discuss:
– How can we foster a student-centric culture, creating a positive learning experience across the whole student journey?
– Leveraging automation and real time reporting to create a more personalised experience while driving efficiencies and effectiveness across the contact centre
– Creating a seamless omnichannel experience for students
– How can we build an agile and scalable approach to the student experience to serve us well into the future?
Please click the RSVP button below to confirm your place. Look forward to seeing you there and having a great afternoon together.
You’ll be joined by
Leanne Gibson
Team Leader of Customer Experience
Wodonga Institute of TAFE
Leanne Gibson is the Team Leader of Customer Experience at Wodonga TAFE, a leading vocational education and training provider located in north-east Victoria that offers education and training programs to individuals and industry, both locally and nationally. Leanne has worked across a variety of Wodonga TAFE departments since 2004 and is passionate about education and helping students make a difference in their life.
In her capacity as Team Leader of Customer Experience, Leanne recently supervised a project to centralise pre-training reviews and deploy NICE CXone across Wodonga TAFE’s Customer Experience and Student Administration teams, creating a more seamless customer experience.
Wodonga TAFE’s success is underpinned by an uncompromising commitment to driving student success, inspiring futures through innovative and future-focused practices, and empowering and supporting its people.
Your Moderator
Biagio La Rosa
Managing Director
Generation-e
Biagio has over 25 years of experience providing Unified Communications, Audio Visual, Networking and Security solutions both on premise and in the cloud. He understands the kind of problems senior people face when making decisions about improving collaboration and access to information and has helped many companies migrate their business to the cloud to improve access to information; drive improvement in staff engagement and productivity; and create a more flexible and mobile work environment.
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HOSTED BY
WHEN
Wednesday 11th May 2022, 12pm – 2pm
| 12.00pm | Arrival & entrees |
| 12.05pm – 12.15pm | Q&A with Leanne Gibson, Team Leader, Customer Experience, Wodonga Institute of TAFE |
| 12.15pm – 1.05pm | 50 min roundtable discussion |
| 1.05pm | Mains served and discussion concludes |
| 1.30pm | Dessert served |
| 2.00pm | Wrap up and closing comments |
WHERE
The Atlantic
8 Whiteman St, Southbank VIC 3006