L&D Symposium 2021

5 minutes

Jay Patel
Formerly the Head of Digital Learning,

5 minutes with Jay Patel

Q: What are the most pressing issues confronting L&D professionals today? 
A: – Acceleration of the rate of skilling and re-skilling
– Transformation is almost a constant activity and L&D leaders need to have adaptive strategies to increase the speed of learning.
– Business alignment, value of L&D at the exec level and being strategic enough to ‘have a seat at the table’.
– Learning analytics and optimisation reporting.
– Harnessing technology effectively and formulating a tech roadmap for learning.

Q: What excites you the most about your role as an L&D professional? 
A: – The ability to impact business outcomes, growing the workforce and shaping the employee experience for optimal customer experience.
– Impacting diversity and inclusivity by bringing learning as a centrepiece of conversation and social learning.
– Deploying learning tech to provision badging, leader boards, micro-credentialing and overall learning experience.
– Able to influence senior stakeholders on investment decisions.

Q: What are some significant shifts in mindset and practise that you’ve observed as a result of the pandemic? 
A: – The need for a culture of learning that sustain learning, particularly with digital platforms, curation of content and micro-learning.
– The emergence of the hybrid workplace as disruptive learning opportunities via feedback & mentoring.
– Transformation of the learning function as a digital service utility that drives engagement, delight and experience.
– A shift in the demographics of learning – anytime, anywhere, anything and with anyone! 
– User generated content drives more learning within a broader context.

Q: What changes do you expect to see in the way we learn and deliver learning initiatives over the next five years? 
A: – Greater use of learning tech for analytics, AI driven with AR, VR and personalised experience.
– Adaptive experience across the employee lifecycle phases become a strategic differentiator for EVP, talent etc.  
– Data driven adaptive learning strategies.

Q: What is the best piece of advice you’ve ever received?
A: “If you want to go fast, go alone.  If you want to go far, go together”.

Q: What are you most looking forward to at the L&D Symposium?
A: “Meeting like-minded leaders, connecting and forming alliances.  Learning from others.”

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Tim Stuart-Harris
Tim Stuart-Harris

Commercial Director, Ashton Media

Ph: +61 (0)402 567 117