Posts Taged contact-centre

Customer experience and the quest for transparency at QBE

Contact centre

Contact centres, transparency and empowerment are pivotal to delivering on customer experience promises for QBE’s Kathryn Wood.

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The top five takeaways from the 2016 Customer 360 Symposium

Harriet Wakelam at the 2016 Customer 360 Symposium

From choosing CX KPIs to defining them and understanding how your contact centre fits into the equation, we take a look at the top five takeaways from this year’s symposium.

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Adapting to the Contact Centre of the Future

What does the future hold for the contact centre? Check out these insights from the “Adapting to the Contact Centre of the Future” roundtable.

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