Posts Taged digital-transformation

Lisa Claes – Executive Director of Customer Delivery, ING Direct

Organisational culture is your single biggest customer experience asset

team work

While you need the systems in place to underpin an organisation’s customer experience proposition, culture is the most important piece of the puzzle, says ING Direct’s Lisa Claes.

Read More
Andrew El-Bayeh – Marketing Director, Merivale

Merivale’s end to end customer experience

Merivale

Visiting Merivale’s world-class venues is only one part of the customer experience. Merivale’s Andrew El-Bayeh outlines how the hospitality group is thinking CX before customers step foot inside.

Read More
Mark Abay - Content Director, Ashton Media

In five years time our data could be more valuable than our 620 store real estate portfolio

Phone in store

7-Eleven is proof positive that building a data strategy can add untold value to your business.

Read More
Gavin Stewart - Marketing Director, Ashton Media

Australia’s digital transformation: How far have we come in 12 months?

Kuba Tymula

Ahead of next month’s Data Strategy Symposium, Kuba Tymula, CEO of Harris Partners, looks at the progress being made with data and digital transformation Down Under.

Read More