Posts Taged nib

Mark Abay - Content Director, Ashton Media

The top 10 CX pain points of Australian companies

CX pain points

Customer experience professionals are in the business of finding and fixing the pain points of customers, but what about theirs? We take a look at the challenges keeping our CX pros awake at night.

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Adam Novak - Head of Customer Experience, NIB Health Funds

Leveraging positive feedback to improve the customer journey

Focus on the positive when it comes to your customer feedback, says nib’s Adam Novak. The results have the power to impact your entire business and the customer journey.

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