Posts Taged nps

Craig James – Associate Director, Customer Experience and Insights at Optus

Where are Australian businesses at with NPS?

NPS

Working with NPS is an ongoing mission, even for businesses that have an established program, says Craig James, Associate Director, Customer Experience and Insights at Optus.

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Mark Abay - Content Director, Ashton Media

The top five takeaways from the 2016 Customer 360 Symposium

Harriet Wakelam at the 2016 Customer 360 Symposium

From choosing CX KPIs to defining them and understanding how your contact centre fits into the equation, we take a look at the top five takeaways from this year’s symposium.

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Adam Novak - Head of Customer Experience, NIB Health Funds

Leveraging positive feedback to improve the customer journey

Focus on the positive when it comes to your customer feedback, says nib’s Adam Novak. The results have the power to impact your entire business and the customer journey.

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Mark Abay - Content Director, Ashton Media

Beyond CX 2.0: How to next level your customer experience

Customer satisfaction scale

We take a look at recent award winning examples to find out what it takes to deliver a top shelf customer experience.

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