CI Sym
Customer Insights Symposium

AGENDA

This carefully crafted program combines inspiring keynotes with informal activities and tandreime to build real relationships.

Customer Insights Symposium agenda

Monday

17:00

Delegate registration

20:00

Welcome drinks

Tuesday

8:00

Breakfast & Welcome

8:50

Keynote: Striving to Be World’s Most Customer Centric Government by 2030

9:25

Partner Keynote: Defining the Next Generation of Experience Management

Qualtrics

10:00

International Keynote: Thriving in the Expectation Economy – What Makes Customers Tick?

10:30

Coffee Break & Networking

Sponsored by Forsta

Forsta

11:00

CUSTOMER INSIGHTS SYMPOSIUM
Partner Breakout: Putting Insights at the Epicentre of Decision Making – What Does a Future-Proofed Insights Team Look Like?

Kapiche, ANZ

11:30

CUSTOMER INSIGHTS SYMPOSIUM

Navigating the Research Agency Relationship

12:05

CUSTOMER INSIGHTS SYMPOSIUM
Partner Breakout: Updating the Insight Leaders’ Toolkit – Keeping up With the Latest in Insights for Better Business Outcomes

Sprout Research

12:30

Networking Lunch

13:20

CUSTOMER INSIGHTS SYMPOSIUM
Panel: Connecting Customer Insights and Research to Business Outcomes

14:20

Wine Tasting

Sponsored by Resonate

Resonate

14:20

Golf

 

14:20

Workshop

Session details TBC

17:00

Relax + Recharge

19:00

Pre-Dinner Drinks Reception

Hosted by Ashton Media

19:45

Dinner

21:45

Close

Wednesday

8:00

Villa Checkout

8:00

Breakfast & Opening Comments

8:50

Partner Keynote: Engineering for Customer Experience – System First, Ideas Later

Medallia Bupa

9:25

CUSTOMER INSIGHTS SYMPOSIUM

A Tech-Led Transformation: Staying Close to Customers Through Research

10:25

Coffee Break & Networking

Sponsored by Forsta

Forsta

10:55

CUSTOMER INSIGHTS SYMPOSIUM

Think Tank 5: Taking Your Insights to the Next Level -How to Do More with Less

Session details TBC

CUSTOMER INSIGHTS SYMPOSIUM

Think Tank 6: Capturing Sentiment Beyond the Score

11:50

CUSTOMER INSIGHTS SYMPOSIUM
Transformation Through a Customer-Centric Lens: Ensuring the Customer’s Voice Is Heard, Analysed and Swiftly Acted On

12:20

Closing comments

12:25

Lunch & close of Symposium