CX Retreat 2026

80

Enterprise CX Leaders

We’re back with the third annual CX Retreat.

2025 INTERNATIONAL KEYNOTE

Tim Stierman

Digital Product Leader, Global CX Platform , Inter Ikea Group

18

hours of meticulously
designed networking

As demanded by CX leaders,
welcome to the CX Retreat.

Following the huge success of the first two CX Retreats, we’re excited to announce our two-day and two-night retreat-style networking event for the Victorian CX Community: The CX Retreat, will be returning to the beautiful Mornington Peninsula in 2026.

Following in the footsteps of the longstanding and highly respected Customer 360 Symposium in NSW, the CX Retreat will host 80 of Victoria’s most senior CX leaders for two days of intimate networking and idea sharing. The agenda is carefully curated to deliver the best international and local case studies, thought-provoking panel discussions and insightful Think Tank discussions, all interspersed with the time and space you need to have real and meaningful conversations with your peers.

It’s so easy to get caught up in the daily grind, but this is an unrivalled opportunity to step outside of the routine and away from the to-do list, and instead spend two days working through your challenges with peers, exploring opportunities with prospective partners to help transform your CX strategy, and paving the way for CX success in the road ahead.

Details

WHERE

RACV Cape Schanck Resort,
Trent Jones Dr, Cape Schanck VIC 3939

WHEN

Thu 8 – Fri 9 October 2026

WHO:

Chief Customer Officers
GM Customer Experience
Heads of CX
GM Digital Experience
Heads of Experience Design
Heads of UX
Heads of NPS
Directors of Customer Insight
Heads of Customer Intelligence
Heads of Research
Heads of Insights & Analytics
GM CX and Insights
Directors of Voice of Customer

CX Retreat Advisory Board 2026Driving the CX Retreat agenda…

Blessie Javellana

AGL

Head of Customer Experience & Insights

Lachlan Davidson

Bupa

General Manager Customer Strategy & Performance

Dr. Violet Lazarevic

ANZ

Head of Customer Experience, Commercial

Merryn Olifent

Medibank

Head of Customer Insights & Experience Design

Steve Hoffman

Bunnings

Head of Customer Experience

Heidi Clarris

Aruma

Chief Customer & Practice Officer

Bhaskar Katta

GM - Group Customer Operations

Westpac Group

Suzanne Varigos

Hanes Australasia

Head of Consumer & Customer Centricity

Brendan McGuinness

Reece Group

General Manager, Digital Experience

Greg Hodge

Johns Lyng Group

General Manager Strategic Initiatives

Olivia Toth

Baby Bunting

Head of Online Trade & Experience

Here’s what you can expect

INSPIRING SPEAKERS

Speakers have been hand selected by an experienced Advisory Board of your peers

THE INDUSTRY’S ELITE

An invitation-only event attracting most influential CX leaders

OPEN FORUM FOR IDEAS

A rare opportunity to share ideas and challenges openly with peers, far away from the office

COMPLIMENTARY PASS

Qualifying client-side leaders may have the opportunity to attend as our guest

A SPOT OF GOLF

What better way have deep conversations in a relaxed environment

A LITTLE WINE TASTING

Set in the beautiful Mornington Peninsula, far from the distractions of the office

TRUE VALUE

Gain a new perspective on how to keep winning in our changing landscape

The CX Retreat

2026

You asked, we delivered.

PLAY VIDEO

GATHERING

THE

rightsmartestmost influential

PEOPLE

The power of the retreat will be enhanced by the quality, energy and diversity of the people you meet, who will bring their ideas to the gathering while enriching our many conversations. Our way to ensure the quality of the experience is to handpick the most exciting and imaginative group of people and bring them together.