CX Retreat 2024

80

Enterprise CX Leaders

Following years of requests, we're excited to launch the inaugural CX Retreat in Victoria.

INTERNATIONAL KEYNOTE

Ledi Lapaj

Director Customer Experience , Bank-al-Etihad

18

hours of meticulously
designed networking

As demanded by CX leaders,
welcome to the CX Retreat.

Following years of requests from CX leaders, we’re excited to announce our inaugural two-day and two-night retreat-style networking event for the Victorian CX Community: The CX Retreat 2024, held in the beautiful Mornington Peninsula.

Following in the footsteps of the longstanding and highly respected Customer 360 Symposium in NSW, the CX Retreat will host 80 of Victoria’s most senior CX leaders for two days of intimate networking and idea sharing. The agenda is carefully curated to deliver the best international and local case studies, thought-provoking panel discussions and insightful Think Tank discussions, all interspersed with the time and space you need to have real and meaningful conversations with your peers.

It’s so easy to get caught up in the daily grind, but this is an unrivalled opportunity to step outside of the routine and away from the to-do list, and instead spend two days working through your challenges with peers, exploring opportunities with prospective partners to help transform your CX strategy, and paving the way for CX success in the road ahead.

Details

CX Retreat 2024

WHERE

RACV Cape Schanck Resort,
Trent Jones Dr, Cape Schanck VIC 3939

WHEN

Thu 31 October – Fri 1 November 2024

WHO:

Chief Customer Officers
GM Customer Experience
Heads of CX
GM Digital Experience
Heads of Experience Design
Heads of UX
Heads of NPS
Directors of Customer Insight
Heads of Customer Intelligence
Heads of Research
Heads of Insights & Analytics
GM CX and Insights
Directors of Voice of Customer

ATTEND:

Apply for your place.

SPONSOR:

Sponsorship info here.

CX Retreat Advisory Board 2024Driving the CX Retreat agenda…

Ian Evans

Telstra

Group Owner - Decision Intelligence, Data & AI

Geoff Ikin

MYER

Chief Customer Officer

Rosie McFarlane

MECCA

Head of Loyalty

Alice Moncrieff

Coles

General Manager - Digital Product

Natalie Mitchell

Dulux

Head of Customer Experience

Patrick Ryan

Sportsbet

Head of Customer Experience

Christopher Cramond

Aware Super

Head of Member Strategy

Kate Young

ANZ

Executive Manager – Marketing Strategy & Capability

Candice Liew

Flybuys

Head of Customer Strategy and Insights

Anthony Russell

Sweat

Head of Customer Experience

Cindy Vandecasteele

Alinta Energy

General Manager, Customer Engagement

Here’s what you can expect

INSPIRING SPEAKERS

Speakers have been hand selected by an experienced Advisory Board of your peers

THE INDUSTRY’S ELITE

An invitation-only event attracting most influential CX leaders

OPEN FORUM FOR IDEAS

A rare opportunity to share ideas and challenges openly with peers, far away from the office

COMPLIMENTARY PASS

Qualifying client-side leaders may have the opportunity to attend as our guest

A SPOT OF GOLF

What better way have deep conversations in a relaxed environment

A LITTLE WINE TASTING

Set in the beautiful Mornington Peninsula, far from the distractions of the office

TRUE VALUE

Gain a new perspective on how to keep winning in our changing landscape

The CX Retreat

2024

You asked, we delivered.

PLAY VIDEO

GATHERING

THE

rightsmartestmost influential

PEOPLE

The power of the retreat will be enhanced by the quality, energy and diversity of the people you meet, who will bring their ideas to the gathering while enriching our many conversations. Our way to ensure the quality of the experience is to handpick the most exciting and imaginative group of people and bring them together.