11–12 May 2027
Rydges Resort
Hunter Valley
The Contact Centre Symposium brings together 125+ of ANZ’s most influential contact centre, customer service, and customer operations leaders for two days of big ideas, honest conversations, and peer-to-peer learning.
Far from the office in the beautiful Hunter Valley, you’ll hear from leaders shaping the future of customer service, swap notes on the challenges keeping you up at night, and leave with ideas you can put to work straight away.
Rydges Resort, Hunter Valley
Tue 11 – Wed 12 May 2027
Contact Centre Directors
Customer Service Director
Chief Customer Officers
Head of Outsourcing
Customer Experience Directors
Head of Call Centre
Operations Directors
Chief Operations Officers
Head of Contact Centre Technology
Customer Collective
#ContactCentreSymposium
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The speakers have been hand-selected by an experienced advisory board of your peers
An invitation-only event attracting the most influential contact centre and customer care leaders
A rare opportunity to share ideas and challenges openly with peers, far away from the office
Qualifying client-side leaders may have the opportunity to attend as our guest
What better way to have deep conversations in a relaxed environment
Set in the beautiful Hunter Valley, far from the distractions of the office
Gain a new perspective on how to keep winning in our changing landscape
Get out of the city and into the NSW countryside, so you can focus and reset
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