Contact Centre Symposium 2024

100

of the most influential Contact Centre Leaders

A more sophisticated way to reach Contact Centre Leaders

PAST INTERNATIONAL KEYNOTE

Olga Quiros

Director Global Customer Operations (Growth markets) , Expedia Group (US)

12

hours of networking

The Superior Event For Contact Centre Leaders

In today’s ever-changing environment, customer needs and expectations are dynamic. In order to remain competitive, we need to be supporting our customers in new ways, and creating a frictionless, intuitive and omnichannel customer support strategy is vital in being able to meet and exceed those customer expectations now and into the future. There is enormous opportunity to put the customer experience at the heart of what we do, and turn the contact centre from a transactional cost-centre to a value-add for both the organisation and the customer.

The Contact Centre Symposium will create an unrivalled opportunity for 100 of the region’s most influential contact centre and customer care leaders to explore and discuss the changing face and future of the contact centre.

Attendees at the Symposium are hand-picked to ensure the audience represents the most influential minds in the industry. Set in the beautiful Hunter Valley, far from the distractions of the office, attendees are given the rare opportunity to participate in a collaborative learning and networking environment that fosters peer-to-peer learning.

The conference programme, crafted by a highly influential advisory board of contact centre leaders, has been designed to inspire, and operating under Chatham House rules, the prestigious forum encourages participants to candidly discuss industry opportunities and challenges in shaping the future of customer care.

Click the ‘Apply for your place’ button to join the most senior delegation of Contact Centre executives to gather in ANZ. We look forward to welcoming you to the Contact Centre Symposium.

Details

WHERE

Rydges Resort Hunter Valley,
formerly the Crowne Plaza,
Hunter Valley

430 Wine Country Dr
Lovedale NSW 2325

WHEN

Tue 21 – Wed 22 May 2024

WHO:

Contact Centre Directors
Customer Service Director
Chief Customer Officers
Head of Outsourcing
Customer Experience Directors
Head of Call Centre
Operations Directors
Chief Operations Officers
Head of Contact Centre Technology

ATTEND:

Apply for your place.

2024 Contact Centre Symposium Advisory BoardDriving the Contact Centre agenda…

Claire Smith

Optus

Director of Capability and Enablement

Fahrena Mitchelson

Suncorp

Executive Manager, Contact Centre Insights

Luke Jones-Power

Youi Insurance

Head of Customer Support

Angelo Azar

Honey Insurance

Chief Operating Officer

Blair Redfern

Spaceship

Head of Customer Support

Sara Tavora

Western Sydney University

Senior Manager, Student Services HUB

Ben Coughlin

Webjet

Chief Customer Officer

Jessica Rix

Australian Retirement Trust

Head of Member Services

Here’s what you can expect

INSPIRING SPEAKERS

Speakers have been hand selected by an experienced Advisory Board of your peers

THE INDUSTRY’S ELITE

An invitation-only event attracting most influential contact centre and customer care Leaders

OPEN FORUM FOR IDEAS

A rare opportunity to share ideas and challenges openly with peers, far away from the office

COMPLIMENTARY PASS

Qualifying client-side leaders may have the opportunity to attend as our guest

A SPOT OF GOLF

What better way have deep conversations in a relaxed environment

A LITTLE WINE TASTING

Set in the beautiful Hunter Valley, far from the distractions of the office

TRUE VALUE

Gain a new perspective on how to keep winning in our changing landscape

THIS WAS AN INCREDIBLY VALUABLE EVENT. The speakers were incredible, the content was informative and engaging, and the location was amazing. I walked away with new connections and a totally refreshed mindset on how to approach the challenges and opportunities we're facing across the industry.

THERE WAS A GOOD RANGE OF TOPICS DISCUSSED. Gala dinner and networking events were terrific. The venue was lovely and organisation from start to end was exceptional. I thought the notebook was a great touch!

FLAWLESSLY EXECUTED. The conference offered the perfect balance of high calibre presenters with networking opportunities, and lots of fun.

AN EXCELLENT THOUGHT-PROVOKING TWO DAYS. It was fantastic to connect with peers and gather ideas I have brought back to the business on how we can remain cutting edge.

BEST ORGANISED CONFERENCE I HAVE EXPERIENCED. The Contact Centre Symposium 2023 was an exceptional gathering of like-minded individuals ready and willing to share learnings and mistakes selflessly which was delightful. I thoroughly recommend attending 2024. Best organised conference I have experienced. Well done, great value.

the

THE SYMPOSIUM
EXPERIENCE

Hear from our delegates

PLAY VIDEO

GATHERING

THE

rightsmartestBest Looking

PEOPLE

The power of the symposium will be enhanced by the quality, energy and diversity of the people you meet, who will bring their ideas to the gathering while enriching our many conversations. Our way to ensure the quality of the experience is to handpick the most exciting and imaginative group of people and bring them together.