Ashton Media

Hello, thanks for dropping by.

We’d love to get to you know you a bit better to help tailor our communications to you about Australia’s leading CX and customer insights events.

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Otherwise, have a look around and get in touch when you are ready to up your CX or customer insights game through best in class content and networking.

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Showcase of our CX events

Customer Connect 2023

9 November 2023, Royal Randwick Sydney

Customer Connect is an intimate and sophisticated environment that brings together 150+ of the region’s most senior CX and Customer Insights leaders to examine the new era of how we must understand and connect with our customer.

Over 10 years, Ashton Media has delivered the very best events bringing together the most influential CX and customer insights leaders in the region, so rest assured that you’ll be in very good company. Across two dedicated conference tracks, one focusing on CX and the other on customer insights, you’ll hear from inspiring international and local thought leaders, interspersed with lots of opportunity to enjoy genuine conversations with like-minded peers, rather than being bombarded with 30-second elevator pitches in an exhibition hall. That’s not our style.

If you’re a CX leader looking for genuine conversation and unrivalled learning opportunities in Sydney, this is the event for you.

Customer Connect website

Customer Connect
Katrina Harrison

REAL CASE STUDIES A fantastic day hearing insights and real case studies from a diverse range of experienced practitioners and leaders in CX. A great opportunity to meet people or reconnect who are just as passionate about CX as you are, and always take away plenty of great ideas and stories.

Virginia Meikle

OPPORTUNITIES TO NETWORK Customer Connect featured a fabulous line up of speakers delivering practical advice and interesting case studies, coupled with great opportunities to network and learn from one another, making it an incredibly worthwhile event.

CX Awards 2023

9 November 2023 (Ceremony), Royal Randwick Sydney

Back for their sixth year, The CX awards are the most prestigious, credible and notable accolade to benchmark and recognise CX excellence in the ANZ region. Judged by an esteemed panel of your CX peers, the awards go one step further in differentiating the very best leaders, teams, strategies and innovations.

Recognise your team’s hard work, put your organisation or your clients forward, and join the CX industry for the celebration of the year at the gala dinner awards ceremony on Thursday 9th November 2023.


CX Awards
Michael Heitz

CELEBRATE THE BEST CX PROGRAMS It was a privilege to support and attend The CX Awards alongside many of our customers and partners to celebrate the best CX programs across the country!

Optus winner

EPITOME OF SUCCESS This is the epitome for us of success in delighting our customers and be recognised for it


Customer 360 Symposium 2024

26-27 March, Hunter Valley
The region’s most renowned CX event

The Customer 360 Symposium will return in 2024 on 26-27 March for it’s 11th year and will be better than ever. Encompassing the CX Symposium and the Customer Insights Symposium, the event will bring together over 160 client-side leaders responsible for creating customer-obsessed strategy within their organisations.

The event takes place in the beautiful Hunter Valley, where for two days, delegates can escape the distractions of the daily routine, reconnect with their peers in the beautiful countryside, and spend time focusing on the ever-changing world of customer experience and insights that we find ourselves in today.

2024 Customer 360 Symposium website

Customer 360 Symposium


David Lambert

THIS IS THE EVENT “This is THE event. I don’t think there is anything that matches it in the region”

Jodie Campbell

DRAWING TOGETHER TOP CX LEADERS The Customer 360 Symposium is a welcome event drawing together the top CX Leaders in AU and beyond to reflect, collaborate and learn from shared experience. An incredibly valuable initiative which has you pausing and reflecting on the work your organisation is carrying out. I'll take a number of learnings back to my organisation that I know will gain traction and ultimately help to shape the CX Transformation that is currently underway.

Contact Centre Symposium 2024

21-22 May, Hunter Valley

After it’s hugely successful inaugural event in 2023, the Contact Centre Symposium, will return in 2024 on 21-22 May and create an unrivalled opportunity for 160 of the region’s most influential contact centre and customer care leaders to explore and discuss the changing face and future of the contact centre.

The event takes place in the beautiful Hunter Valley, where for two days, delegates can escape the distractions of the daily routine, reconnect with their peers in the beautiful countryside, and spend time focusing on the enormous opportunity to turn the contact centre from a transactional cost-centre to a value-add for both the organisation and the customer.

Contact Centre Symposium


Tailormade by Ashton

Executive Lunches and Unique Experience

We are leaders in the creation of highly targeted events and personalised experiences that deliver true value to all involved.

Our smartest partners further leverage our networks and complement their activity at our larger established conferences through our Tailormade offering. Our unrivalled reputation, top tier industry data and event production experience makes us your trusted partner of choice.

Picture a beautiful setting, 10 handpicked prospects, Q&A with a client that flows into a roundtable discussion, and ONLY YOUR TEAM in the room for 2.5 hours to build relationships and ascertain how you can help them.

If you’re looking to host an exceptional and truly memorable event, with flawless execution and attention to detail, plus access the most premium enterprise decision-makers, look no further than Tailormade by Ashton.

We’d love to learn what success looks like for you.


Tailormade by Ashton


Tim Stuart-Harris
Tim Stuart-Harris

Commercial Director, Ashton Media

Ph: +61 2 8228 6900