Hello, thanks for dropping by.
We’d love to get to you know you a bit better to help tailor our communications to you about Australia’s leading CX, customer care and customer insights events.
If you’re not into forms, just drop Tim a line at timsh@ashtonmedia.com.au
Otherwise, have a look around and get in touch when you are ready to up your CX, customer care or customer insights game through best in class content and networking.
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Showcase of our Customer Collective events
CX Retreat 2025
21 – 22 October 2025, Mornington Peninsula
Following the huge success of the inaugural CX Retreat, we’re excited to announce our two-day and two-night retreat-style networking event for the Victorian CX Community: The CX Retreat, will be returning to the beautiful Mornington Peninsula in 2025.
Following in the footsteps of the longstanding and highly respected Customer 360 Symposium in NSW, the CX Retreat will host 80 of Victoria’s most senior CX leaders for two days of intimate networking and idea sharing. The agenda is carefully curated to deliver the best international and local case studies, thought-provoking panel discussions and insightful Think Tank discussions, all interspersed with the time and space you need to have real and meaningful conversations with your peers.
It’s so easy to get caught up in the daily grind, but this is an unrivalled opportunity to step outside of the routine and away from the to-do list, and instead spend two days working through your challenges with peers, exploring opportunities with prospective partners to help transform your CX strategy, and paving the way for CX success in the road ahead.
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Customer 360 Symposium 2026
31 March-1 April, Hunter Valley
The region’s most renowned CX event
The Customer 360 Symposium will return in 2026 from 31 March-1 April for it’s 13th year. Encompassing the CX Symposium and the Customer Insights Symposium, the event will bring together over 160 client-side leaders responsible for creating customer-obsessed strategy within their organisations.
The event takes place in the beautiful Hunter Valley, where for two days, delegates can escape the distractions of the daily routine, reconnect with their peers in the beautiful countryside, and spend time focusing on the ever-changing world of customer experience and insights that we find ourselves in today.
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Contact Centre Symposium 2026
12-13 May, Hunter Valley
After another hugely successful event in 2025, the Contact Centre Symposium, will return in 2026 on 12-13 May and will create an unrivalled opportunity for 100 of the region’s most influential contact centre and customer care leaders to explore and discuss the changing face and future of the contact centre.
Attendees at the Symposium are hand-picked to ensure the audience represents the most influential minds in the industry. Set in the beautiful Hunter Valley, far from the distractions of the office, attendees are given the rare opportunity to participate in a collaborative learning and networking environment that fosters peer-to-peer learning.
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Tailormade by Ashton
Executive Lunches and Unique Experience
We are leaders in the creation of highly targeted events and personalised experiences that deliver true value to all involved.
Our smartest partners further leverage our networks and complement their activity at our larger established conferences through our Tailormade offering. Our unrivalled reputation, top tier industry data and event production experience makes us your trusted partner of choice.
Picture a beautiful setting, 10 handpicked prospects, Q&A with a client that flows into a roundtable discussion, and ONLY YOUR TEAM in the room for 2.5 hours to build relationships and ascertain how you can help them.
If you’re looking to host an exceptional and truly memorable event, with flawless execution and attention to detail, plus access the most premium enterprise decision-makers, look no further than Tailormade by Ashton.
We’d love to learn what success looks like for you.
Mistakes That Shaped Me Podcast
Have you listened to our Mistakes That Shaped Me podcast? Each week, we speak to industry leaders about a mistake that helped shape their careers. The 25-minute episodes are honest, authentic, and focus on the lessons learned. Leaders from organisations such as Telstra, P&O, Westpac, Spotify, ANZ, and Country Road have featured.
Episodes are promoted on LinkedIn and via EDM to 4,500 CX and 6,000 marketing contacts. While we’re not at Scott Galloway’s level yet, our numbers are growing. As of 24/03/25, we’ve had 2,120 total listens and 71,020 minutes played.
We’re now offering sponsorship opportunities—sponsor an episode featuring your executive or the entire podcast for 6 weeks, including in-episode ads and co-branded marketing.
Check out all episodes on your favourite podcast provider and email timsh@ashtonmedia.com.au to find out more.
Interested?
Tim Stuart-Harris
Commercial Director, Ashton Media
Ph: +61 2 8228 6900
timsh@ashtonmedia.com.au
Jamie Carroll
Partnerships Director, Ashton Media
Ph: +61 425 138 250
jamie@ashtonmedia.com.au