Ashton Media

Hello, thanks for dropping by.

We’d love to get to you know you a bit better to help tailor our communications to you about Australia’s leading CX and customer insights events.

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Otherwise, have a look around and get in touch when you are ready to up your CX or customer insights game through best in class content and networking.

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Showcase of our CX events

CX Retreat 2024

31 October – 1 November 2024, Mornington Peninsula

Following years of requests from CX leaders, we’re excited to announce our inaugural two-day and two-night retreat-style networking event for the Victorian CX Community: The CX Retreat, held in the beautiful Mornington Peninsula.

Following in the footsteps of the longstanding and highly respected Customer 360 Symposium in NSW, the CX Retreat will host 70 of Victoria’s most senior CX leaders for two days of intimate networking and idea sharing. The agenda is carefully curated to deliver the best international and local case studies, thought-provoking panel discussions and insightful Think Tank discussions, all interspersed with the time and space you need to have real and meaningful conversations with your peers.

It’s so easy to get caught up in the daily grind, but this is an unrivalled opportunity to step outside of the routine and away from the to-do list, and instead spend two days working through your challenges with peers, exploring opportunities with prospective partners to help transform your CX strategy, and paving the way for CX success in the road ahead.

CX Retreat 2024 website

CX Retreat

Customer 360 Symposium 2025

3-4 April, Hunter Valley
The region’s most renowned CX event

The Customer 360 Symposium will return in 2025 on 3-4 April for it’s 12th year. Encompassing the CX Symposium and the Customer Insights Symposium, the event will bring together over 160 client-side leaders responsible for creating customer-obsessed strategy within their organisations.

The event takes place in the beautiful Hunter Valley, where for two days, delegates can escape the distractions of the daily routine, reconnect with their peers in the beautiful countryside, and spend time focusing on the ever-changing world of customer experience and insights that we find ourselves in today.

Customer 360 Symposium


David Lambert

THIS IS THE EVENT “This is THE event. I don’t think there is anything that matches it in the region”

Jodie Campbell

DRAWING TOGETHER TOP CX LEADERS The Customer 360 Symposium is a welcome event drawing together the top CX Leaders in AU and beyond to reflect, collaborate and learn from shared experience. An incredibly valuable initiative which has you pausing and reflecting on the work your organisation is carrying out. I'll take a number of learnings back to my organisation that I know will gain traction and ultimately help to shape the CX Transformation that is currently underway.

CX Awards

Coming soon

The CX awards are the most prestigious, credible and notable accolade to benchmark and recognise CX excellence in the ANZ region. Judged by an esteemed panel of your CX peers, the awards go one step further in differentiating the very best leaders, teams, strategies and innovations.

The CX Awards recognises your team’s hard work, put your organisation or your clients forward, and join the CX industry for the celebration of the year at the gala dinner awards ceremony.

CX Awards
Michael Heitz

CELEBRATE THE BEST CX PROGRAMS It was a privilege to support and attend The CX Awards alongside many of our customers and partners to celebrate the best CX programs across the country!

Optus winner

EPITOME OF SUCCESS This is the epitome for us of success in delighting our customers and be recognised for it


Tailormade by Ashton

Executive Lunches and Unique Experience

We are leaders in the creation of highly targeted events and personalised experiences that deliver true value to all involved.

Our smartest partners further leverage our networks and complement their activity at our larger established conferences through our Tailormade offering. Our unrivalled reputation, top tier industry data and event production experience makes us your trusted partner of choice.

Picture a beautiful setting, 10 handpicked prospects, Q&A with a client that flows into a roundtable discussion, and ONLY YOUR TEAM in the room for 2.5 hours to build relationships and ascertain how you can help them.

If you’re looking to host an exceptional and truly memorable event, with flawless execution and attention to detail, plus access the most premium enterprise decision-makers, look no further than Tailormade by Ashton.

We’d love to learn what success looks like for you.


Tailormade by Ashton


Tim Stuart-Harris
Tim Stuart-Harris

Commercial Director, Ashton Media

Ph: +61 2 8228 6900