CX Symposium
CX Symposium 2022

AGENDA

This carefully crafted program combines inspiring keynotes with informal activities and tandreime to build real relationships.

CX Symposium agenda

Monday

17:00

Delegate registration

20:00

Welcome drinks

Tuesday

8:00

Breakfast & Welcome

8:50

Keynote: Striving to Be World’s Most Customer Centric Government by 2030

NSW Government

9:25

Partner Keynote: Defining the Next Generation of Experience Management

Qualtrics

10:00

International Keynote: Thriving in the Expectation Economy – What Makes Customers Tick?

10:30

Coffee Break & Networking

Sponsored by Forsta

Forsta

11:00

CX SYMPOSIUM
Partner Breakout: The Six Steps for Meaningful CX Transformation, as Practiced by Award-Winning CX Leaders

InMoment
CX SYMPOSIUM
Partner Breakout: Delivering Curiously Human™ Engagement with Your Customers

Liveperson

11:30

CX SYMPOSIUM
The CX Academy: Our People are Pivotal in Building Long Lasting Customer Relationships

12:05

CX SYMPOSIUM
Partner Breakout: Mastering the Art and Science of Customer Experience

Hubspot

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CX SYMPOSIUM
Partner Breakout: CX Transformation – Real Tales From the Trenches

Switch, Sitecore

12:30

Networking Lunch

13:20

CX SYMPOSIUM
Panel: The CCO Perspective on the State and Future of CX

14:20

Wine Tasting

Sponsored by Resonate

Resonate

14:20

Golf

 

14:20

Workshop

Session details TBC

17:00

Relax + Recharge

19:00

Pre-Dinner Drinks Reception

Hosted by Ashton Media

19:45

Dinner

21:45

Close

Wednesday

8:00

Villa Checkout

8:00

Breakfast & Opening Comments

8:50

Partner Keynote: Engineering for Customer Experience – System First, Ideas Later

Medallia Bupa

9:25

CX SYMPOSIUM
Using a Compliance Obligation to Create a Positive Customer Experience: Improving Customer Trust Through Effective UX Process and Design

10:00

CX SYMPOSIUM
Partner Breakout: Is IQ Based Customer Service the Way of the Future? The Debate We Need to Have

Fifth
CX SYMPOSIUM
Partner Breakout: How Leading Brands are creating profitable CX through a proactive 1P Data Strategy

Xpon

10:25

Coffee Break & Networking

Sponsored by Forsta

Forsta

10:55

CX SYMPOSIUM
Think Tank 1: Moving from Reactive Experience to Proactive, Predictive and Personalised Experiences

CX SYMPOSIUM
Think Tank 2: Navigating the Scale and Pace of Change to Get the Best for Our Customers

CX SYMPOSIUM
Think Tank 3: Breaking Down Siloes and Creating a CX Culture in the Era of Remote Work

CX SYMPOSIUM
Think Tank 4: Small Tweaks for Big Change -Taking Every Opportunity to Improve the Customer Experience

With tightened budget and limited resources, how can we identify and action those quick wins that can make a valuable and impactful difference for the customer’s experience?

In this Think Tank, we’ll share and discuss how we can better identify, prioritise and action those small tweaks for big change.

11:50

CX SYMPOSIUM

Making Customer-Centricity a Board Level Metric: How AustralianSuper are Systematising Organisational-Wide Customer Knowledge

12:20

Closing comments

12:25

Lunch & close of Symposium