Your Invitation

You’ve been personally selected to join Customer Experience executives for a VIP dinner at the iconic Rockpool Bar & Grill in Sydney. 

This private dining experience is being brought to you by Datacom in partnership with Ashton Media, producers of the region’s leading Contact Centre and CX events, the Contact Centre and Customer 360 Symposium hosted annually in the Hunter Valley and the CX Awards.

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The Dining Experience

Rockpool Bar & Grill Sydney is Australia’s most beautiful dining room. Situated in the sensational City Mutual Building, a 1936 Emil Sodersteen-designed American style art deco skyscraper, the dining style is simple and uncomplicated – perfectly wood fire-grilled meats and seafood from Australia’s very best producers – a perfect match to what is Australia’s greatest wine list.

With an emphasis on excellent produce and a precise and attentive service style, Rockpool is the perfect spot for this memorable dining experience.

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Roundtable Discussion

Elevate Your Tech, Transform Your CX:
Unleashing Conversational AI to enable seamless customer engagement, and results

As more CX leaders recognise the importance of investing in AI and machine learning, the emergence of ChatGPT is accelerating discussions. However, enterprises often find themselves acquiring new technology without a comprehensive understanding of the expected outcomes and how it aligns within their broader vision.

The journey of developing a basic chatbot to advancing it into an AI-powered virtual assistant capable of evolving into a genuinely successful conversational AI, represents a significant goal for many. While the path may not be easy, the challenge begs the question: Did we anticipate that harnessing technology for our benefit would be this challenging?

Led by Australasia’s largest homegrown tech company, Datacom, the question at the heart of this candid and engaging sit-down meal will be: to what extent has the AI revolution unfolded differently to the way you expected?

Following that, our focus will be on debunking as many as many myths as possible. If you’d like to prime your thoughts before the starters arrive, here’s a glimpse of what you can expect as you settle in for a delicious meal, divine drinks, and deep conversations.

• How have you navigated the challenge of conversational AI not being a ‘set-and-forget’ but rather an ongoing journey of continual learning?
• Do you have programs in place to upskill or augment your workforce to effectively use prompt engineering to deliver a return on your AI investments?
• Among the hurdles in securing stakeholder buy-in, which specific aspect do you find most challenging?
• Do you have feedback loops in place with both your people and your customers to understand if your AI is working for you?
• To what extent do you perceive the true ROI potential of AI not just reducing operating costs through increased productivity, but rather elevating the entire customer experience?

Please click the RSVP button below to confirm your place. Look forward to seeing you there and having a great evening together.

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