Your Invitation
You’ve been personally selected to join your peers for an exclusive private dining experience led by a private chef discussion at the beautiful 12-Micron restaurant in Sydney on Thursday 2nd June, where you’ll hear from the GM Support and Operations at Winning Appliances about their work in digitising their customer support strategy before moving into an insightful roundtable with your peers.
This private dining experience is being brought to you by Intercom in partnership with Ashton Media, producers of the region’s leading CX and customer insights events, Customer 360 Symposium hosted annually in the Hunter Valley, Customer Connect and The CX Awards.
The Dining Experience
12-Micron’s ethos is to celebrate Australian produce and products, focusing on sustainable practice and a low carbon footprint. They take the best ingredients and refine them into an evolving menu of dishes. They celebrate the Mediterranean philosophy of being welcomed into a family home. Expect to find the warmth, intimacy and attentiveness you usually only find in your favourite relatives living room.
The Content
The evolving customer support landscape is rapidly changing; customers expect more convenient, personalised and empathetic experiences from the companies they interact with. And in order to thrive, businesses need to embrace that change and close the gap between what our customers expect from us and our ability to meet those expectations. So, how do we close that gap and empower our teams to efficiently and personally support our customers
Join us for a beautiful three-course lunch where we’ll hear from James Bartlett, GM of Support and Operations at Winning Appliances about their journey to digitising their customer support strategy to better meet their customers’ expectations; an approach that increased CSAT by 20%, boosted conversion and revenue while increasing efficiency, and equipped them for change in a turbulent landscape.
We’ll then move into a group discussion to delve into the topic in more detail, creating an invaluable opportunity to share the real-life challenges you’re facing as CX leaders in these ever-changing times. We’ll explore:
– How can we elevate our support strategy to better meet the needs and expectations of our customers?
– What can we do to deliver more contextual and empathetic support for our customers?
– How can we operate with more agility, leveraging seamless, automated workflows to supercharge our team’s capability and increase efficiency?
– Empowering our teams to work cross-functionally across the business in order to provide a holistic, relevant and personalised experience for our customers
– The importance of supporting wellbeing for our employees in our drive to better serve our customers
Please click the RSVP button below to confirm your place. Look forward to seeing you there and having a great afternoon together.
The Speakers
You’ll be joined by
James Bartlett
GM of Support and Operations
Winning Appliances
As General Manager of Appliances Online Commercial and Head of Sales Operation for the Winning Group, James is responsible for sales, support and for providing an exceptional customer experience across our Retail and Commercial businesses.
In his role, James leads a team of over 150 individuals ensuring our businesses maintain a high Net Promoter Score while contributing to the growth of the company. James is a well-respected member of the Winning Group, for his determination to achieve the company’s mission to provide the best experiences in the world, for our customers.
Your Moderator
Sam Hoare
Director, APAC
Intercom
With over a decade’s experience in the cloud technology industry (including 6.5 years at Salesforce), Sam has built and led teams that partner with some of Australia’s most disruptive and innovative brands.
In 2018, Sam joined Intercom to help the business build its team and go-to-market strategy within the APAC region. Intercom is re-defining the customer journey and unifying business silos to deliver personalised engagement through in-context communications. Sam is looking forward to continuing to drive further growth by helping innovative organisations to reach their audiences where they are – continuously and at scale.
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HOSTED BY
WHEN
Thursday 2nd June 2022, 12pm – 2pm
| 12.00pm | Arrival & entrees |
| 12.20pm – 12.40pm | Q&A with James Bartlett, GM of Support and Operations at Winning Appliances |
| 12.40pm – 1.30pm | Mains served and discussion with your CX peers |
| 1.30pm | Dessert served |
| 2.00pm | Wrap up and closing comments |
WHERE
12-Micron
International Towers
Tower 1, Level 2
100 Barangaroo Ave
Barangaroo NSW 2000