Your Invitation
You’ve been personally selected to join your fellow CX peers from NDIS providers for a VIP lunch and insightful discussion with Glenn Rao, Project Manager at Scope Australia, one of Australia’s largest NDIS providers, at the beautiful Café Sydney in Sydney on 18th August.
This private dining experience is being brought to you by NICE and Generation-e in partnership with Ashton Media, producers of the region’s leading CX and customer insights events, Customer 360 Symposium hosted annually in the Hunter Valley, Customer Connect and The CX Awards.
The Dining Experience
Perched atop Customs House at Circular Quay, with spectacular sweeping views across Sydney Harbour the restaurant has built its reputation over the past 20 years. Cafe Sydney is one of the city’s most iconic dining destinations.
With a commitment to sourcing the freshest and the best produce in season, they utilise locally sourced produce across all areas of the continually evolving contemporary menu, delivery a dining experience that is unique.
The Content
A Customer Service Strategy for Driving Growth and Competitive Advantage
With the NDIS landscape having changed significantly over the past few years, NDIS providers now have to find their competitive advantage and position themselves as the provider of choice. This means that better meeting and exceeding the needs and expectations of customers is more important than ever, particularly in building a platform for future growth as an organisation.
Join us for a beautiful three-course lunch as Glenn shares insights on how Scope Australia have reinvented their approach to customer service in order to support their growth as an organisation by driving efficiencies and service improvements, while being better able to coach staff and meet the expectations of their customers.
We’ll then move into a group discussion to delve into the topic in more detail, creating an invaluable opportunity to share the real-life challenges you’re facing as NDIS CX leaders in these ever-changing times. We’ll explore:
– How can we elevate our customer service strategy to boost our competitive advantage in an ever-changing landscape?
– Building an agile and scalable approach to customer service that creates a platform for growth and serves us well into the future
– Leveraging the power of customer feedback to better train employees and service our customers
– Increasing transparency and visibility across the team for more effective workforce management in an era of hybrid and remote working
Please click the RSVP button below to confirm your place. Look forward to seeing you there and having a great afternoon together.
The Speakers
You’ll be joined by
Glenn Rao
Project Manager
Scope Australia
Glenn has worked across multiple industries as a both a Manager in Operations and more recently as a Project Manager during his career delivering legislative, process improvement and system and capability uplift projects. Glenn has a sound understanding of contact centres, having managed contact centres in the Wealth Management sector.
Your Moderator
Biagio La Rosa
Managing Director
Generation-e
With over 25 years of experience providing Unified Communications, Audio Visual, Networking & Security solutions both on premise and in the cloud. I understand the kinds of problems senior people face when making decisions about improving collaboration and access to information. My customers get up and running with our solutions more quickly and at a lower cost than they thought possible.
I have helped many companies migrate their businesses to the cloud to:
– Control costs, and improve access to information
– Improve email and communications, meetings and collaboration and mobility
– Drive improvement in staff engagement and productivity
– Deploy IT managed services to reduce costs and increase uptime
– Create a more flexible and mobile work environment
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HOSTED BY
WHEN
Thursday 18 August 2022,
12.30 pm – 2.30 pm
| 12.30 pm | Arrival & entrees |
| 12.50 pm – 1.10 pm | Q&A with Glenn Rao, Project Manager, Scope Australia |
| 1.10 pm – 2.00 pm | Mains served and discussion with your CX peers |
| 2.00 pm | Dessert served |
| 2.30 pm | Wrap up and closing comments |
WHERE
Cafe Sydney
Level 5 Customs House, 31 Alfred St
Sydney NSW 2000
https://cafesydney.com/