Your Invitation

You’ve been personally selected to join your CX peers for a VIP lunch at the beautiful Saké Restaurant in Sydney on 23rd June where you’ll hear from Blaga Ilievski, Head of Service Delivery, Transformation & Technology at GWA Bathrooms & Kitchens as she shares the work she and her team have done to digitally transform their content centre on their journey to creating stronger customer relationships. GWA Group is owner and distributor of an extensive range of market leading brands including Caroma, Methven, Dorf and Clark.

 
This private dining experience is being brought to you by NICE in partnership with Ashton Media, producers of the region’s leading CX and customer insights events, Customer 360 Symposium hosted annually in the Hunter Valley, Customer Connect and The CX Awards.
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The Dining Experience

Experience Saké, an elevated, non-traditional take on Japanese food. Premium produce and precise Japanese craftsmanship underscore menus that are designed to be shared and impossible not to enjoy. Super-fresh, sustainable seafood, including MSC-certified whole Bluefin tuna, Hiramasa kingfish, and Glacier 51 Toothfish, is sliced and diced by meticulous sushi masters into made-to-order delicate sushi and sashimi, intricate starters and main courses, and exquisite desserts.

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Sake taste testing

Want to learn a little a little more about sake? What better way, than to immerse yourself in the full enjoyment of the Japanese experience with a sake tasting. Brought to you by NICE, you will enjoy 3 different sake beverages, each with its own information card, tasting notes and introduction from a Sake Restaurant team member.

The Content

It is clear the pandemic accelerated the digital transformation of companies around the world. Contact centre transformation is key to this as it is no longer simply a place to respond to customer issues – it now has more power to build customer relationships that last and drive larger business outcomes than ever before.

Join us for a beautiful three-course lunch as Blaga shares insights on GWA’s digital transformation journey and how they continue to remain agile in today’s increasingly remote digital world.

We’ll then move into a group discussion to delve into the topic in more detail, creating an invaluable opportunity to share the real-life challenges you’re facing as CX leaders in these ever-changing times. We’ll explore:

– What do you see as the current frontier for digital in customer experience interactions?
– Are your clients able to interact with your company in the method of their choice and when they choose it?
– Can your agents immediately identify your customers and have the information on hand to solve the customer enquiry faster?

 

Please click the RSVP button below to confirm your place. Look forward to seeing you there and having a great afternoon together.

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The Speakers

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