L&D Symposium 2024

AGENDA

This carefully crafted program combines inspiring keynotes with informal activities and time to build real relationships.

L&D Symposium agenda

Monday

17:00

Delegate registration & welcome drinks

Tuesday

8:00

Breakfast

8:40

Tim RF

Opening Comments

Tim Roberts-Ferguson, Former Head of Learning and Development, Fonterra Australia

fonterra

8:45

Mary K
International Keynote: Enable & Transform – Utilising GenAI to Uplift People Capabilities at Rolls-Royce

Mary Glowacka, Global Head of Learning & Leadership Development, Rolls-Royce

At Rolls-Royce, recognizing the pivotal role of people’s capabilities in driving our multiyear transformation plan is paramount. With nearly 50,000 colleagues worldwide, we are actively fostering and enhancing these capabilities across our global business. In this exclusive keynote, join to hear how Rolls-Royce is leveraging cutting-edge technologies such as GenAI, to innovate and shape our L&D capability development journey. L&D is more important than ever for us all to harness the power of advanced technologies alongside our workforce’s expertise. This is how we are poised to propel Rolls-Royce into a future of sustainable growth and success.

9:30

David Maddison
Partner Keynote: Teaching Old Tech New Tricks – Innovations in L&D

David Maddison, Principal Learning Experience Consultant, Cornerstone

cornerstone

In this dynamic 30-minute presentation, we delve into the transformative role of modern technologies in reshaping traditional learning and development (L&D) frameworks. As we navigate through an era where rapid technological advancements continually redefine the boundaries of workplace training, our focus will be on three core areas: upskilling with emerging skills, leveraging artificial intelligence (AI), and employing virtual reality (VR) for immersive learning experiences.

10:05

Simon Jobson
Presentation: ‘Elevate’ – How Sydney Trains Built a Multi-Award Winning CX Blended Learning Programme

Simon Jobson, Director, Capability & Learning, Sydney Trains

Sydney Trains

This really is a special one you won’t want to miss: Simon Jobson will be deep diving into the ‘Elevate’ Customer Service Program (Sydney Trains), a Brandon Hall and AITD awards winning CX blended learning program. Join to hear how Sydney Trains have embedded customer-centric, evidence-based, human-centred design learning principles with creative multi-media tech to deliver engaging, interactive CX learning experiences for their employees.

The presentation will showcase digital postcards, multimedia videos, the ‘Forget Me Not’ learning app and will highlight the program’s successful ROI business results … it even has time to reference John Cleese wallpaper!

10:35

Coffee Break & Networking

Zensai

11:05

Angus Stevens
Partner Breakout: VR and AR – How Immersive Learning is Assisting Businesses to Overcome the Shortcomings of Traditional Training to Better Support Front Line Workers

Angus Stevens, CEO & Co-Founder, Start Beyond

start beyond

Faced with increasingly aggressive customers and greater regulatory responsibilities these are challenging times for L&D teams and workforce they support.

“VR & AR lets you; See it. Try it. Know it. And respond…”

While the effectiveness of VR and AR immersive learning is well documented, and usage within L&D continues to grow, many organisations are still grappling with how to integrate it into their current risk management and training programs.

Meanwhile, Safe Work Australia reports that mental injury claims have increased 36% in the past 7 years accounting for 9% of all workers compensation claims, with payments 3 times greater than that of all physical injuries and illnesses. Faced with this societal and commercial challenge, this session will use a range of client examples to explore the how irrespective of the size of the business, organisations can access VR & AR solutions to deliver measurable ROI, address their specific L&D needs, and to support their workforce by reducing their physical and psychological risk.

Through a live VR demonstration, the audience will be able to select content modules and witness, first-hand the Learner completing various 360° video scenarios. This session will also outline the Principals of Immersive Learning, and how VR and AR can be used for building adaptive thinking via scenario-based simulations, as well as generating knowledge through process-based activity.

It will also cover how and where, AI best fits within this L&D puzzle, and conclude with a case study on Woolworths VR training program, focusing on their module Customer Acts of Violence & Aggression.

Partner Breakout: Ending the Drama of Leadership Succession – How Talent and L&D Can Prevent Recurring Flops

Stephanie Peskett, Partner, and Joint MD, BTS Australia
Abi Scott, Senior Director, Head of Assessment, BTS Australia

BTS

Every Talent and L&D Executive has a playbook of spectacular failures in Leadership Succession strategies and every one of them could be straight out of an episode of Succession.

The cause of the failure? There are many… but often it’s that executives are not aligned on what is actually meant by potential or a failure to accurately assess in unbiased ways. It could be the classic ‘culture-rejection’ of a new hire, and most commonly, the L&D challenge of not adequately preparing or onboarding people for their new roles.

The good news is that when it comes to Succession, there should never be a question to the HR team of “what’s the ROI and value of doing that?” – it’s glaringly obvious in the P&L and in shareholder value when the wrong leaders are in the biggest jobs. In this session we will take the guessing and grieving out of how to avoid succession flops and align your organisation to a better way.

11:35

Panel Discussion: How Do we Forge Skills Based Learning, Future Capabilities and Org Development?

Moderated By: Tim Roberts-Ferguson, Former Head of Learning and Development, Fonterra Australia
Bella Lough, Head of Learning & Development, Ericsson
Angela Coker, Head of Learning & Development, SA Power Networks
Stephanie Duffy, Director, Organisational Development, People and Culture, Zoll Medical Corporation

Skills are at the centre of every way an L&D function should orient itself towards a business. It’s not just about skills-based learning, skills-based hiring, or skills-based talent etc. The key is bringing it all together for comprehensive strategy for organisation development and this panel hopes to do just that! Questions we’ll be focusing on include:

• Why should be thinking beyond skills-based learning to a skills-driven organisation?
• How do we develop and enhance EVP to foster retention?
• Where have you gotten the most bang for your buck on a pivot to skills?
• How do you leverage value alignment to build attractive career pathway?
• What do you need to underpin such a change from a leadership perspective?
• Can DEI and skills development synergise for exponential value for L&D?

12:20

Fiona Anson
Partner Breakout: Benchmarking Best Practice L&D

Fiona Anson, Director of Enterprise Learning Strategy | Future Skills Lead, University of Technology Sydney

UTS

From UTS’s current survey of L&D professionals across Australia, find out what makes best practice learning and development. Gain valuable insights into what other L&D professionals are doing in their organisations to get the best ROI on their learning and development budgets.

Covering topics like what makes best practice, L&D strategy, workforce analysis and skills mapping, current L&D priorities, areas of focus, upskilling and reskilling, budgets, training preferences, engagement levels across various levels of organisations and more, we’ll share sector by sector feedback on what’s working and what’s not to allow you to plan your L&D initiatives and benchmark yourself against other organisations both in and outside your industry.

Mark Stanton
Partner Breakout: What Video and AI Have Done for Coles What Video & AI Can Do for Global People Training & Leadership

Mark Stanton, VP Sales APAC, Vimeo

vimeo

During this presentation, Mark Stanton, VP APAC at Vimeo will share with you how large and growing businesses can leverage the latest tools and technologies in the market to simplify content creation and personalisation, improve discoverability and accessibility, and optimise programming and distribution.

Most excitingly, you’ll be hearing from Silva Kulasingam, the Digital Learning Manager at Coles, who’ll be sharing how one of the largest organisations in Australia are utilising video for their L&D programmes to reach a dispersed workforce of over 130,000 people.

12:45

Networking Lunch

13:35

Lynita Halaska
Think Tank 1: Achieving Metrics Mastery – How Do You Measure Up?

Lynita Halaska, Learning & Development Lead, Lion

Lion

How to show the value of learning and development programmes is essential and not an issue to be left until commencing L&D initiatives.

At the heart of this session, we’ll be looking at what ‘impact’ should mean for our own needs and how we demonstrate ROI for to further investment in L&D initiatives.

Is there benefit in segmenting the hard and soft skill benefits of training programmes with reflectively segmented business goals?

Does a decentralisation of your learning and development teams enhance the deliverability and applicability of the solutions you are providing?

Mehri Doyle

Think Tank 2: How Do You Create Social Learning at Scale?

Mehri Doyle, Director of Learning and Development, Department of Foreign Affairs and Trade

Join Mehri Doyle, who’ll be showcasing how the Department of Foreign Affairs have used Massive Open Online Courses to develop diplomatic skills across the Public Service.

You’ll walk away with:

How can you use the beauty of MOOCs to build intimacy at scale?
What are the benefits of social learning?
How can you engage experts in your organisation to craft engaging content?

Kara Gear
Think Tank 3: In-House or Out-Hustle – What’s Best for Skill Sourcing?

Kara Gear, General Manager, Learning and Development, Whitehaven Coal

whitehaven

It’s always a critical decision whether to source skills externally and develop them in-house. But is it right or does it make us vulnerable?

What considerations should be factored when determining whether to source skills externally or develop them internally?
How do external skill sourcing and in-house development differ in terms of their ability to respond quickly to market shifts and emerging needs?
What have been your experiences of dealing with the problems arising when external doesn’t work?
How do skill sourcing decisions influence employee morale, engagement, and retention?

Lisa Thomas
Think Tank 4: Learning Forward – How Do We Pioneer Future Capabilities?

Lisa Thomas, Product Owner, Strategic Capabilities, ANZ

anz

Buckle up as we drive towards future capabilities. Here’s a flavour of what we’ll be looking at:

How do you define the difference between a skill and a capability?
What strategies can be employed to ensure the successful implementation of continuous learning initiatives?
How do you effectively define future capabilities amidst rapid technological advancements?
What should the key components of capability frameworks be?
What technology is available for optimising talent efficiency across the organisation?

Jan Roden
Think Tank 5: Innovation, Collaboration and Leadership – How do All Three Build an Inclusive Learning Culture

Jan Roden, Head of Organisational Development and Learning, Endeavour Energy

It’s time to get inclusive, and we are all here for that!

In this session will be looking at how leadership is the key to building a culture of innovation, collaboration, and empowerment. Here are some thought starters:

– How do you build up front line leadership capability?
– Why could this be the key to driving the employee value proposition?
– What have you done to ensure a link between innovation and psychosocial safety?
– Do you think end-to-end collaboration is achievable?
– How do you link and measure the benefits of inclusion and empowerment?

14:40

Wine Tasting

Michelle Ockers
Workshop: Reimagining L&D – Shaping the Future Value Proposition

Michelle Ockers, Co-Founder and Chief Learning Strategist, Learning Uncut

Where there’s change, learning will always be needed, and there’ll always be change – so why are there so many conversations about the future value proposition of L&D and how do we ensure that we ready for the future?

Before we can communicate our value proposition across our organisation, we need to define it for ourselves. This workshop will invite you to stretch your thinking about the future of learning in a world of relentless transformation.

Together we will reimagine the future value proposition for L&D and identify practical steps you can take to position and equip yourself and your team to shape and deliver on this in your organisation.

Paint & Sip

 

Golf

 

17:30

Relax + Recharge

19:00

Pre-Dinner Drinks Reception

Hosted by Ashton Media

19:45

Gala Dinner

21:45

Close

Wednesday

7:00

Hotel Check-Out

8:00

Breakfast

8:40

Tim RF
Opening Comments

Tim Roberts-Ferguson, Former Head of Learning and Development, Fonterra Australia

fonterra

8:45

Partner Keynote Panel: Building Leadership Capability Programs that Drive Business Outcomes

Moderated by: Kath Greenhough, Vice President ANZ, Skillsoft
Jacqui Nightingale, Global Head of People and Performance, Corporate Travel Management
Melinda Bance, Head of Leadership and Capability, People, Safety & Culture, APA

skillsoft

With limited resources sometimes it’s what you don’t do that is as important as that which you do. Alignment to core organisational priorities must be at the foundation of any leadership program if it is to be successful. Join Jacqui Nightingale, Global Head of People and Performance – Corporate Travel Management and Melinda Bance, Head of Leadership and Capability, People, Safety & Culture – APA as they explore their own experiences in building leadership capacity inside their organisations. This session will explore:


• What strategies you can use to build a leadership capability program aligned to core organisational priorities
• How these programs might differ for demographics
• Tips for measuring the ongoing impact your learning initiatives have on key business outcomes
• Why continual prioritisation of learning initiatives is critical to success both in the short and long term

9:20

Peter Fox
International Keynote: How A Global L&D Team is Navigating the AI Revolution

Peter Fox, Managing Director, Head of Operations and Technology Learning, Citi

citi

In our second international keynote presentation, you’ll be hearing from Peter Fox at Citi as we explore how they’ve levelled up for the age of AI. We’ll be focusing on how the rapid rise of L&D has led for the need for sophisticated Generative AI LLMs. To do this you’ll get to hear an exploration of the Citi learning ecosystem, as Peter highlights the Machine Learning that is used by Citi Learning.


All of this is to set the ground for the cornerstone of the session, the implementation of Adaptive Learning and how Citi is using AI to ensure that learners receive personalised content, based on their proficiency level. We’ll look how this has positively impacted engagement and time & impact. You’ll walk away with how Gen AI can genuinely impact learning for rapid content creation, relevant content library, and personalised learning experiences.


10:00

Coffee Break & Networking

zensai

10:30

Lynita Halaska
Think Tank 1: Achieving Metrics Mastery – How Do You Measure Up?

Lynita Halaska, Learning & Development Lead, Lion

Lion

How to show the value of learning and development programmes is essential and not an issue to be left until commencing L&D initiatives.

At the heart of this session, we’ll be looking at what ‘impact’ should mean for our own needs and how we demonstrate ROI for to further investment in L&D initiatives.

Is there benefit in segmenting the hard and soft skill benefits of training programmes with reflectively segmented business goals?

Does a decentralisation of your learning and development teams enhance the deliverability and applicability of the solutions you are providing?

Mehri Doyle

Think Tank 2: How Do You Create Social Learning at Scale?

Mehri Doyle, Director of Learning and Development, Department of Foreign Affairs and Trade

Join Mehri Doyle, who’ll be showcasing how the Department of Foreign Affairs have used Massive Open Online Courses to develop diplomatic skills across the Public Service.

You’ll walk away with:

How can you use the beauty of MOOCs to build intimacy at scale?
What are the benefits of social learning?
How can you engage experts in your organisation to craft engaging content?

Kara Gear
Think Tank 3: In-House or Out-Hustle – What’s Best for Skill Sourcing?

Kara Gear, General Manager, Learning and Development, Whitehaven Coal

whitehaven

It’s always a critical decision whether to source skills externally and develop them in-house. But is it right or does it make us vulnerable?

What considerations should be factored when determining whether to source skills externally or develop them internally?
How do external skill sourcing and in-house development differ in terms of their ability to respond quickly to market shifts and emerging needs?
What have been your experiences of dealing with the problems arising when external doesn’t work?
How do skill sourcing decisions influence employee morale, engagement, and retention?

Lisa Thomas
Think Tank 4: Learning Forward – How Do We Pioneer Future Capabilities?

Lisa Thomas, Product Owner, Strategic Capabilities, ANZ

anz

Buckle up as we drive towards future capabilities. Here’s a flavour of what we’ll be looking at:

How do you define the difference between a skill and a capability?
What strategies can be employed to ensure the successful implementation of continuous learning initiatives?
How do you effectively define future capabilities amidst rapid technological advancements?
What should the key components of capability frameworks be?
What technology is available for optimising talent efficiency across the organisation?

Jan Roden
Think Tank 5: Innovation, Collaboration and Leadership – How do All Three Build an Inclusive Learning Culture

Jan Roden, Head of Organisational Development and Learning, Endeavour Energy

It’s time to get inclusive, and we are all here for that!

In this session will be looking at how leadership is the key to building a culture of innovation, collaboration, and empowerment. Here are some thought starters:

– How do you build up front line leadership capability?
– Why could this be the key to driving the employee value proposition?
– What have you done to ensure a link between innovation and psychosocial safety?
– Do you think end-to-end collaboration is achievable?
– How do you link and measure the benefits of inclusion and empowerment?

11:25

Debra VR

Presentation: Let the Data Lead – How NAB Got Folks to Engage with Regulatory Learning

Debra Van Rensburg, Executive Enterprise Capability, NAB

nab

Regulatory learning: it doesn’t make us all feel like kids at Christmas – but it does actually help make the world go around. In the current environment bad compliance is absolutely toxic for productivity and we’re going to show you how to turn it around in this session.

In a special case study from NAB, we’ll take you through how data & analytics has transformed NAB’s regulatory learning, sharing year on year benefits, and stopping to take some time to explore how to ethically approach the application of AI.

12:00

Networking Lunch & Close of Symposium