Your Invitation
You’ve been personally selected to join your CX peers for a VIP lunch at the beautiful O Bar and Dining, where you’ll hear from Frans Moens, Operations Director at Language Loop, who will share how they are leveraging a centralised, cloud-first contact centre to empower a seamless customer journey at scale.
This private dining experience is being brought to you by Nice in partnership with Ashton Media, producers of the region’s leading CX, contact centre, and customer insights events, the Customer 360 Symposium hosted annually in the Hunter Valley, Customer Connect, and The CX Awards.
The Dining Experience
Stunning views meet their match in flawless food and service. At the pinnacle of Australian dining, our beautiful space will lift your spirits and heighten your senses.
Chef/Owner Michael Moore’s menus celebrate the very best of our region’s sea and soil with keen innovation.
Excellence defines each detail, while pitch-perfect service and a meticulously matched wine list completes the picture.
Roundtable Discussion
How LanguageLoop are Leveraging a Centralised, Cloud-First Contact Centre to Empower a Seamless Customer Journey at Scale
With business growth and success often comes a substantial increase in contact centre call volume, which, if not adequately prepared for, can have a significant impact on the customer experience. So, how can we ensure we’re delivering an enhanced experience for our customers, while future-proofing our contact centre to be able to scale in line with our growth?
Having outgrown their existing on-premises contact centre solution with more than 250,000 annual customer interactions, this is a question that LanguageLoop, Australia’s leading full-service language provider, is tackling.
Join us for a beautiful three-course lunch as we hear from Frans Moens, Operations Director at LanguageLoop, who will share how, in order to support their continued growth, future-proof their contact centre and deliver a more seamless customer journey, they are now leveraging a centralised, cloud-first contact centre. We’ll hear how this new approach empowers them to transcend language barriers with the support of seamless IVR (interactive voice response) workflows, and go to market quicker with a better-rounded product portfolio by leveraging the application programming interface (API).
You’ll also then have an unrivalled opportunity to share ideas and learn from your CX peers as we discuss:
- How can we continue to deliver a frictionless customer experience as we scale?
- How should we transform our operations to future-proof the contact centre environment?
- How can we leverage IVR services to deliver a more seamless customer-journey?
Please click the RSVP button below to confirm your place. Look forward to seeing you there and having a great afternoon together.
Your speaker
![Fran Moens](/wp-content/uploads/2023/01/Frans-Draft-for-NICE-Lunch.png")
Frans Moens
Director, Operations
LanguageLoop
Frans is an experienced Operations Manager with a demonstrated history of working in the community services, customer service, field force management, and translation & localization industries. He has strong skills and experience in strategic management, business analysis, field force-/service delivery management, and customer service operations.
Your moderator
Anthony Brown
Director of Solution Consulting
NICE
Anthony is a passionate and creative Customer Experience Specialist with over 20 years’ experience in delivering contact centre projects and leading complex solutions sales. His comprehensive knowledge of emerging technologies such as big data, real-time analytics, and mobile solutions all help his mission of transforming customer experience in the digital global economy. His commitment to digitally transforming customers and developing ‘connected’ experiences for their customers has led to Anthony regularly presenting at Industry Events.
| Your hosts | Produced by |
|---|---|
 |
 |
HOSTED BY
WHEN
Wednesday 22 February 2023
12.30 pm – 2.30 pm
| 12.30 pm | Arrival & entrees |
| 12.50 pm – 1.30 pm | Roundtable Discussion with speaker |
| 1.30 pm – 2.00 pm | Mains served and discussion with your CX peers |
| 2.00 pm | Dessert served |
| 2.30 pm | Wrap up and closing comments |
WHERE
O Bar and Dining
Level 47 Australia Square,
264 George Street Sydney 2000
obardining.com.au