Your Invitation
You’ve been personally selected to join your fellow CX peers for a VIP lunch and insightful discussion with Rich Rose, Director of Customer Service, Nine, at the beautiful Café Sydney in Sydney on 18th August.
This private dining experience is being brought to you by NICE and in partnership with Ashton Media, producers of the region’s leading CX and Customer Insights events; the Customer 360 Symposium hosted annually in the Hunter Valley, Customer Connect and the CX Awards.
The Dining Experience
Perched atop Customs House at Circular Quay, with spectacular sweeping views across Sydney Harbour the restaurant has built its reputation over the past 20 years. Cafe Sydney is one of the city’s most iconic dining destinations.
With a commitment to sourcing the freshest and the best produce in season, they utilise locally sourced produce across all areas of the continually evolving contemporary menu, delivery a dining experience that is unique.
The Content
Future-Proofing your CX: Creating a Consistent and Seamless Customer Experience
Australian organisations need to act smarter, respond faster, and be number one in customer experience to gain and maintain market share. In today’s dynamic environment, every interaction is an opportunity to create a lasting, meaningful connection with your customer, but empowering your employees to deliver on that experience is crucial.
Join us for a beautiful three course lunch where we’ll hear from Rich Rose, Director of Customer Service at Nine about the work he and his team have done over the past 18 months to future-proof their contact centre, creating a seamless and consistent customer experience and empowering their employees by putting technology at the core of their agile approach.
We’ll then move into a group discussion to delve into the topic in more detail, creating an invaluable opportunity to share the real-life challenges you’re facing as CX leaders in these ever-changing times. We’ll explore:
– How we can simplify, automate, and personalise the way we connect with our customers to deliver seamless customers experiences
– Elevating employee engagement in a world of hybrid working
– Empowering your agents by future-proofing your contact centre
Please click the RSVP button below to confirm your place. Look forward to seeing you there and having a great afternoon together.
You’ll be joined by
Rich Rose
Director of Customer Service
Nine
Rich Rose, as the Director of Customer Service at Nine, is a senior operational, customer experience and digital leader with a 20-year career spanning multiple industries internationally. He has proven success in designing, building and running operations from 30 to 1,300 people and deploying customer experience, digital and product transformations that increase sales, customer advocacy and retention levels.
Your Moderator
Anthony Brown
Director of Solution Consulting
NICE
Anthony is a passionate and creative Customer Experience Specialist with over 20 years’ experience in delivering contact centre projects and leading complex solutions sales. His comprehensive knowledge of emerging technologies such as big data, real-time analytics, and mobile solutions all help his mission of transforming customer experience in the digital global economy. His commitment to digitally transforming customers and developing ‘connected’ experiences for their customers has led to Anthony regular presenting at Industry Events.
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HOSTED BY
WHEN
Thursday 17th March 2022, 12.30pm – 2.30pm
| 12.30pm | Arrival & entrees |
| 12.50pm – 1.10pm | Q&A with Rich Rose, Director of Customer Service, Nine |
| 1.10pm – 2.00pm | Mains served and discussion with your CX peers |
| 2.00pm | Dessert served |
| 2.30pm | Wrap up and closing comments |
WHERE
Café Sydney,
Level 5 Customs House,
31 Alfred St, Sydney
NSW 2000