Your Invitation

You’ve been personally selected to join your CX peers for a VIP lunch at the beautiful SOUL Bar & Bistro, where you’ll hear from Laurette Lane, Credit Operations Manager, Toyota Financial Services, who will share how Toyota Financial Services are setting themselves up for CX Success by future proofing their contact centre operations.

This private dining experience is being brought to you by NICE and Lexel in partnership with Ashton Media, in partnership with Ashton Media, producers of the region’s leading CX, contact centre, and customer insights events, the Customer 360 Symposium hosted annually in the Hunter Valley, Customer Connect, and The CX Awards.

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The Dining Experience

Take everything you have ever loved about a restaurant experience, add a calendar of fabulous events, top it off with an unforgettable location, and you’ve got SOUL bar & bistro. This viaduct icon celebrated its 21st birthday in 2022, and like everything SOUL, it was a moment to remember. People come to SOUL with great expectations and leave with a lifetime’s worth of memories. That’s what SOUL does.

The food is fresh, innovative, and yet unpretentious. the cocktails are exclusive, smart, and stylish. Some might say sexy. The service is attentive but not fussy. The room is elegantly comfortable, and at night, the bar puts the “fun” into funky. That’s why our guests come back again and again. They know they’re going to have a good time, every time, no matter what the occasion. Everything to all people. That’s what SOUL is. Every city needs a SOUL!

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Roundtable Discussion

Future-Proofing Contact Centre Operations – How Toyota Financial Services New Zealand Are Setting Themselves up for CX Success

Against the backdrop of New Zealand’s COVID-19 lockdowns in 2022, Toyota Financial Services, one of the largest motor vehicle finance companies in New Zealand, had to rapidly transform their contact centre operations, which they did with great success.

Join us for a beautiful three course lunch as we hear from Laurette Lane, Credit Operations Manager at Toyota Financial Services New Zealand, about the work they’ve done to future-proof their contact centre operations, and the tools they’ve needed to be able to focus on their customer-centric approach. We’ll hear how they have implemented significant improvements in their service level agreements (SLAs), workflow management, customer and agent experience, and compliance.

You’ll also then have an unrivalled opportunity to share ideas and learn from your CX peers as we discuss:

• How we can better leverage comprehensive analytics to transform contact centre management
• Why quality management is essential for improved customer experiences
• How we can utilise a multichannel, cloud-based contact centre environment to streamline workflow management
• Why a cloud-first approach is essential for regulatory compliance

Please click the RSVP button below to confirm your place. Look forward to seeing you there and having a great afternoon together.

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