You are invited to take part in a Virtual Executive Lunch hosted by RingCentral and NICE on Wednesday the 15th of September.
Join 10 handpicked customer experience leaders for a premium dining experience delivered to your door, featuring an insightful moderated group discussion, where we’ll be joined by Tracey Bulley, Manager of Support Operations APAC, TechnologyOne, to delve into the topic of “Championing Agility, Resilience and Hybrid Working: Servicing Customers Into the Future”.
Full info and the option to register are below.
Championing Agility, Resilience and Hybrid Working: Servicing Customers Into the Future
Recent events have transformed the way we live and work. Contact centres have had to rapidly adapt to working from anywhere, handling increased call volumes and more digital interactions.
But what’s next, and what do we need to do to meet customer service expectations into the future?
In this insightful session, we’ll hear from Cameron Adams, APAC Director CXone Practice at NICE who will set the scene before moving into a thought-provoking and lively roundtable discussion with your peers. We’ll be joined by Tracey Bulley, Manager of Support Operations APAC at TechnologyOne to explore how you can cultivate a greater sense of agility, security and resilience in your contact centres to navigate this new world of hybrid working. Join us to discuss topics including:
– Redefining work spaces: Creating an agile way of working that transitions easily across home and office
– In an era of hybrid working, and multiple communications channels, how can we ensure data security and compliance?
– The impact and value of open and scalable cloud-native platforms
– The effect of integrating contact centre and unified communications platforms on CX and EX
– Developing a multi-location, multi-regional operational strategy in today’s working world
– Meeting customers where they are: building smart digital fluency in your contact centre
You’ll be joined by
Tracey Bulley, Manager, Support Operations, APAC, TechnologyOne
As Manager of Support Operations, APAC at TechnologyOne, Tracey Bulley is committed to ensuring her team is focused on delivering positive results for the customer. While coaching, mentoring and inspiring others to perform their best, Tracey inspires great relationships while building strong positive customer interactions and building a healthy and productive team to deliver customer-focused service.
Cameron Adams, APAC Director CXone Practice, NICE
Cameron is the CXone Solution Practice Director for NICE across Asia-Pacific. Cameron has 15 years of experience in contact centres and trading floors, ranging from support & operations through project delivery and technical expertise. Cameron and the APAC Solution Consulting team cover all aspects of NICE’s leading cloud platform, from omnichannel routing and WEM, to analytics, automation and AI. He has extensive experience with analytics-driven customer experience and compliance solutions across financial markets and contact centres at many well-known Australian organisations.
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HOSTED BY
WHEN
Wednesday, 15th September 2021
| 12.15-30 pm | Your food will arrive via delivery |
| 12.30 pm | Welcome |
| 12.40 pm | Presentation |
| 1.00 pm | Moderated discussion |
| 1.55 pm | Discussion concludes and closing comments |
WHERE
Virtual workshop – details to follow