You are exclusively invited to take part in NICE and NTT’s exclusive virtual roundtable event.
Take a break from emails, enjoy a beautifully crafted morning tea hamper delivered to your door, and join 10 CX leaders for an insightful one-hour discussion to explore how we can supercharge our CX efforts by augmenting a human-centered customer experience with the power of technology.
Full info and the option to RSVP below.
Supercharge Your Customer Experience: Leveraging Tech to Scale a Human Experience
Hosted by Michael Slip, Senior Director – Go-to-Market Customer Experience, ANZ at NTT, and Cameron Adams, APAC Director CXone Practice at NICE, join us for morning tea and an insightful discussion with your peers to explore how your organisation can leverage technology to better connect with your customers at scale, without losing that all-important human touch.
It’s an invaluable opportunity to share the real-life challenges you’re facing as CX leaders in these ever-changing and challenging times, as we discuss:
– Extracting business value from technology to enhance your organisations customer experience and optimise operations and drive productivity, without losing the empathetic, human touch
– Demystifying automation – how do humans and robots work together to create exceptional CX, and how can your organisation assess the best use cases of each?
– The practicalities, challenges and success metrics of implementing and leveraging new technologies to better service your customers
– Taking your contact centre to the next level – migrating to the cloud
– Championing continual improvement – leveraging technology to take insights to action, and making real change
Your Moderators
Michael Slip
Senior Director – Go-to-Market Customer Experience
NTT
Michael is General Manager, Customer Experience (CX) and Collaboration business unit at NTT Australia. He is responsible for ensuring we have a compelling suite of CX and Collaboration solutions and services nationally, from consultation to implementation through to operational support. Slip has a wealth of experience in the customer contact industry, focused on how technology innovations can advance clients’ strategic goals. Key areas of expertise include working with both private enterprise and the broader government and not-for-profit sector to improve client experience, as well as increase customer advocacy, revenue generation, productivity and to meet risk and compliance goals. Slip has been active within NTT at a global level in assessing trends in customer contact, working closely with vendor partners such as Genesys, Cisco, and Verint to develop technology and service propositions to take to market. He has been a regular presenter at NTT and vendor partner events and led the development of showcase demonstrations addressing key trends such as omnichannel, back-office, and cloud.
Cameron Adams, APAC Director CXone Practice, NICE
Cameron is the CXone Solution Practice Director for NICE across Asia-Pacific. Cameron has 15 years of experience in contact centres and trading floors, ranging from support & operations through project delivery and technical expertise. Cameron and the APAC Solution Consulting team cover all aspects of NICE’s leading cloud platform, from omnichannel routing and WEM, to analytics, automation and AI. He has extensive experience with analytics-driven customer experience and compliance solutions across financial markets and contact centres at many well-known Australian organisations.
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HOSTED BY
WHEN
Thursday, September 16th, 10.30am – 11.30am
| 10.30 AM | Short welcome |
| 10.35 AM – 11.30 AM | Moderated roundtable discussion |
WHERE
Virtual workshop – details to follow