AGENDA
The day’s agenda is a series of independently moderated peer-to-peer roundtable discussions with networking breaks and keynotes between each discussion.
The day’s agenda is a series of independently moderated peer-to-peer roundtable discussions with networking breaks and keynotes between each discussion.
Delegates select* three Round Table topics most relevant to their current challenges and areas of interest. Each roundtable is moderated by an experienced practitioner who will pose questions to the table, giving delegates an opportunity to share experiences, discuss issues, learn about other’s pitfalls and success stories, understand the latest technologies and benchmark strategies with peers.
* Subject to availability. Popular topics will fill up quickly.
1. Achieving Omni-Channel Experience
2. Business Case Insight, Strategy & Success for Investment into CX/UX/EX
3. Moving the Needle on Employee Experience to Drive Customer Experience
4. From Customer Centric to Customer Obsession
5. Aligning Customer Experience Metrics to Financial Outcomes
6. Driving Transformation and Improvement from NPS
7. Customer Data, Insight & Analytics – Mapping the Future of CX & Digital Transformation
8. The Application of Emerging Technologies to Improve CX and Deliver Business Outcomes
9. The Cornerstone of CX: Establishing Customer Trust
8:50
9:00
Session details TBA
9:30
10:30
11:00
Session details TBA.
11:30
12:30
13:15
Session details TBA
13:45
14:45
Session details TBA
15:15
Hear the summary of the days key insights from each topic.
15:40
18:00
Availabe to attend by CX Awards ticket holders only. See more info on CX Awards here.
Commercial Director, Ashton Media
Ph: +61 402 567 117
timsh@ashtonmedia.com.au