The region's leading CX and Customer Insights conference
INTERNATIONAL KEYNOTE
INTERNATIONAL KEYNOTE
SPEAKER
20+
SPEAKERS
Enabling an Organisation-Wide Customer-Centric Culture
In order to meet and exceed customers’ expectation in today’s competitive landscape, an organisation needs to be truly aligned around the customer experience. Employees need to be motivated by and engaged in the customer experience, cross-functional teams need to be working cohesively to create consistently meaningful and impactful customer experiences, and we need to understand our customers better than ever before, using these insights to drive both CX and business strategy. And in today’s economic climate with more scrutiny on ROI and the bottom line than ever before, we need to go above and beyond to demonstrate the impact of a customer-centric culture on the wider business.
Customer Connect 2023 will bring together 150 of the region’s most influential CX and customer insights leaders to examine this new era of how we must understand and connect with our customers to deliver an experience that sets us apart from the competition. The two track programme, with dedicated CX and Customer Insights programmes, will feature inspiring international keynotes, insightful panel discussions, the best local case studies and lots of opportunity for peer-to-peer learning and conversation.
This year’s key topics:
– Putting CX at the centre of growth, and demonstrating ROI to stay relevant
– How can we embed a CX culture in the organisation, and particularly in large, complex enterprise organisations, ensure consistency of our CX outputs as we scale?
– Will the best customer experiences be underpinned by what AI can do? To what extent will developments in AI create and determine best practice CX?
– How can we elevate the impact and influence of a centralised insights team to empower customer-led thinking across the organisation
– How can we leverage AI to revolutionise how we collect and analyse customer insights?
Join us in November for Customer Connect, the region’s leading customer experience and customer insights conference, where both the content and experience are unparalleled.
Details
Customer Connect 2023
WHERE
Royal Randwick
Sydney
NSW Australia
WHEN
Thursday, 9 November 2023
FOR:
Chief Customer Officers
Heads of Customer Insights and Research
CMOs
Heads and Directors of Customer Experience
Heads of Marketing
Heads of Customer Behaviours
Heads of Digital
ATTEND
SPONSOR
Key topics
International Keynote:
Harry Ashbridge
Head of Writing and Customer Experience
Monzo Bank (UK)
Harry is the Head of Writing and Customer Experience at one of the most prominent UK digital banks, Monzo Bank, where he’s spent the best part of six years looking after everything to do with words and how they affect customers. Before Monzo, he was at London-based consultancy The Writer for another six years, helping some of the world’s biggest brands get better at using language.
When he’s not writing about himself in the third person, Harry’s evangelising about the underappreciated power of words, and how they shape internal culture, customer perception, and can have a big measurable impact on a company’s bottom line.
International Keynote:
Kenyatte Nelson
Chief Membership and Customer Officer
Co-op (UK)
As Co-op Chief Membership & Customer Officer, Kenyatte is responsible for driving the growth agenda, pan Co-op, via the creation and communication of compelling member and customer propositions that deliver profitable membership growth. He is responsible for Marketing & Communications, Membership & CRM and Co-op Live (the UK’s largest live music venue set to open in 2024).
Prior to joining Co-op, Kenyatte spent time at NBrown, Missguided and The Very Group where he held Exec and Operating Board roles as Chief Marketing and Customer Officer. Born in the United States, before moving to continental Europe Kenyatte spent 16 years at Proctor & Gamble in various global general management roles.
Beyond his work in industry, Kenyatte is a creative at heart. When he’s not working or spending time with his 7 year old son (Zion) he is a poet, creative advisor, and photographer.
2023 Customer Connect CX Advisory Board including…Driving the CX and customer insights agenda…
Samantha Ezra
Telstra
Head of Customer Experience Centre of Expertise
Helen Hain
icare NSW
GM Customer Experience
Tomas Haffenden
Torrens University
Former Head of Service Design
Dennis Chan
Ramsay Health Care
Principal AI Solutions
Ben Coughlin
Webjet
Chief Customer Officer
Claire Raeburn
Contact Energy (NZ)
Digital Transformation Manager
Joel Molinari
MECCA Brands
Head of Digital & Customer Engagement
Melody King
Allianz
Head of Customer Experience and Culture
Tom Champion
Qantas
CX Strategy Lead
2023 Customer Connect Insights Advisory Board including…Driving the CX and customer insights agenda…
Dr. Violet Lazarevic
Telstra
Head of Enterprise-Wide Customer and Market Insights Centre of Excellence
Louise Veyret
IKEA
Customer and Consumer Insights Leader
Virginia Meikle
NRMA
Senior Manager Consumer Insights
Emily Paladino
Country Road Group
Head of Customer Insights
Jessica Dawson
NAB
Senior Manager, Direct Planning
Vincentius Teng
Uber
VOC Lead - Customer Insights APAC
Claire Macleod
Woolworths
Head of Customer Insights & Research
Simon Stevens
Foxtel
Director, Group Research
Here’s what you can expect
CALIBER OF THE SPEAKERS Great conference and the caliber of the speakers was excellent.
Steve Grossrieder - CEO, Jax Tyres & Auto
REAL CASE STUDIES A fantastic day hearing insights and real case studies from a diverse range of experienced practitioners and leaders in CX. A great opportunity to meet people or reconnect who are just as passionate about CX as you are, and always take away plenty of great ideas and stories.
Katrina Harrison - Head of Customer Experience, Australian Red Cross
OPPORTUNITIES TO NETWORK Customer Connect featured a fabulous line up of speakers delivering practical advice and interesting case studies, coupled with great opportunities to network and learn from one another, making it an incredibly worthwhile event.
Virginia Meikle - Senior Manager Consumer Insights, The NRMA
HIGHLY RECOMMEND Ashton Media organized an amazing event at a stunning location. Great speakers, engaging moderators and excellent facilities. Highly recommend!
Christopher Nilsson - Customer Journey Leader, IKEA
GATHERING
THE
rightsmartestMost Senior
PEOPLE
The power of the conference will be enhanced by the quality, energy and diversity of the people you meet, who will bring their ideas to the gathering while enriching our many conversations. Our way to ensure the quality of the experience is to handpick the most exciting and imaginative group of people and bring them together.
