VIDEO INTERVIEWS

Winner Spotlight

The Winner Spotlight series features video interviews with CX Awards winners, sharing insights, inspirations, and stories from their incredible entries.

Edition 1

A Q&A with Claire Raeburn, Digital Transformation at Contact Energy.

Contact Energy won the CX Award for Best CX Initiative in 2022 with their “Billing Re-Imagined”. By placing customers at the heart of every decision, Contact Energy re-imagined their billing experience and turned their customers’ largest pain point into an exceptional experience where their customers least expected it.

Watch and read the full interview here

Edition 2

A Q&A with Charles Weiser, Head of CX, Optus.

Optus won the CX Awards for CX Team of the Year 2022. Optus’ Digital CX Team, guided by a unique set of four CX Principles (it works, it’s simple, it’s personal, it’s exciting), engage and champion the customer across all of Optus Consumer and Business, and across all customer channels (physical, digital and omni), connecting customers to what matter most to them.

Watch and read the full interview here