This event brings together more than 150 of the most influential CX and customer insights leaders from across the region. For two days in the Hunter Valley, you’ll step away from the daily routine, connect with peers and make space to think about where customer experience is heading.

There’s plenty to think about. Customer expectations are shifting fast, new technology is changing how we understand and connect with customers, and economic pressure means CX leaders have to prove their impact like never before. Shaped by our advisory board, this year’s programme goes deeper into customer strategy than ever, with international keynotes, local case studies, and candid conversations designed to challenge your thinking and shape what comes next.