The region's most loved event for customer-obsessed leaders
2025 INTERNATIONAL KEYNOTE
INTERNATIONAL KEYNOTE SPEAKER
12
hours of networking
The region’s most renowned CX event
The Customer 360 Symposium is back for its 12th year, bigger and better than ever. Encompassing the CX Symposium, the Customer Insights Symposium, the event will bring together over 150 client-side leaders responsible to for creating customer obsessed strategy within their organisations.
The event takes place in the beautiful Hunter Valley, where for two days, delegates can escape the distractions of the daily routine, reconnect with their peers in the beautiful countryside, and spend time focusing on the ever-changing world of customer experience, customer service and insights that we find ourselves in today.
Customer needs, behaviours and expectations continue to evolve at a rapid rate, and coupled with the developments in the technology landscape that allow us to connect with our customers in new and more meaningful ways, CX leaders need to supercharge their CX strategies to set their organisations up for success in the years to come.
This year’s event will delve deeper into customer strategy than ever before, exploring what the road ahead looks like for us as CX, customer insight and customer care leaders, through a series of in-person international keynotes and inspiring local case studies.
There’s no better way to be inspired, regain focus, and set your priorities for the next 6-12 months.
The CX Symposium
The programme will explore critical themes and challenges, such as how we better use technology to deliver exceptional experiences as customer expectations continue to evolve; the impact of culture and the employee experience in driving CX strategy; and what our customers really want from us as customer-centric businesses.
The Customer Insights Symposium
The Customer Insights Symposium, part of the wider Customer 360 Symposium, creates a dedicated hub for customer insights leaders from ANZ’s enterprise brands to come together to explore the role of customer insights as businesses transform to be customer-led, while exploring the challenges and trends unique to client-side insights and research leads.
Details
Customer 360 Symposium 2025
WHERE
Rydges Resort Hunter Valley, formerly the Crowne Plaza,
Hunter Valley
WHEN
Thu 3 – Fri 4 April 2025
WHO:
Chief Customer Officers
GM Customer Experience
Heads of CX
GM Digital Experience
Heads of Experience Design
Heads of UX
Heads of NPS
Directors of Customer Insight
Heads of Customer Intelligence
Heads of Research
Heads of Insights & Analytics
GM CX and Insights
Directors of Voice of Customer
ATTEND:
SPONSOR:
2025 Customer 360 Symposium CX Advisory Board including…Driving the CX and customer insights agenda…
Michelle Hay
Optus
Customer Experience Director
Samantha Ezra
Telstra
CX Centre of Excellence Lead Principal
Simon Burt
NGM Group
Head of Digital Product Development
Scott Howard
nbn Australia
Executive Manager CX Design
Michael Dominish
McDonald's
Head of CX
Tina Morrell
Qantas
Head of Customer Strategy and Journey
Jennifer Clarke
Compare the Market
GM Customer Experience Marketing
Krista Wright
The Iconic
Director - Insights and Engagement
Melissa Simpson
Feros Care
Chief Experience Officer
2025 Customer 360 Symposium Insights Advisory Board including…Driving the CX and customer insights agenda…
Vlad Radosavac
7-Eleven
Head of Customer and Category Insights
Alyssa Milton
Officeworks
Head of Research and Insights
Heba Habashy
CBA
Head of Research and Insights
Karen Sheppard
Endeavour Drinks Group
Head of Customer Insights
Claire Macleod
Woolworths
Head of Customer Insights
Simon Stevens
Foxtel
Director, Group Research
2025 International Keynote:
Gail Russell
Global Head of Customer Experience and Channels
HSBC
Gail Russell is the Global Head of Customer Experience and Channels at HSBC, based in London. With over 15 years of experience in the financial services industry, she has developed expertise in customer strategy, P&L management, product and proposition development, digital innovation, risk management and distribution.
Gail has held executive leadership positions in global, regional, and market roles across Europe, North America, Africa, and Asia, demonstrating a profound ability to navigate complex business environments.
Prior to HSBC, she served as the Regional Head of Liabilities at Standard Bank and led Banking Products and Proposition at Citi. Her career also includes roles at Lloyds Banking Group and TD Bank.
Having lived in Toronto, Johannesburg, Paris, and London, Gail brings a diverse international perspective to her work, driving impactful customer-centric strategies that enhance user experiences and growth.
2025 International Keynote:
Nyssa Packard
Senior Director, CX
Skyscanner (UK)
Nyssa Packard leads the Customer Experience team at Skyscanner as Senior Director, CX, including Design, Research and Localisation teams with the focus of delivering outstanding E2E traveller experiences. She has been leading UX, research and data teams for over a decade at companies such as Meta (Facebook), Booking.com and Danone as well as research agencies like Ipsos and Kantar.
Originally from the US, she’s lived and worked in Paris, Amsterdam, and London, which she currently calls home. She is passionate about building high performing teams, shaping strategy, making the complex simple (and studying wine!). Nyssa was recently named CX Leader of the Year 2024 in the UK and won awards for Cutting Edge CX Innovator as well as Innovative AI in CX.
Here’s what you can expect
the
SYMPOSIUM
EXPERIENCE
Hear from our delegates
PLAY VIDEO
GATHERING
THE
rightsmartestmost influential
PEOPLE
The power of the symposium will be enhanced by the quality, energy and diversity of the people you meet, who will bring their ideas to the gathering while enriching our many conversations. Our way to ensure the quality of the experience is to handpick the most exciting and imaginative group of people and bring them together.
Platinum Partners
Gold Partners
INSPIRED AND LEARN FROM CX LEADERS I highly recommend this event to anyone keen to be inspired and learn from other CX leaders. I certainly walked away from the two days energised and uplifted listening to presentations, taking part in think tank discussions and networking with some amazing leaders - and the fact that the symposium was so professionally executed was just the icing on the cake!
Sermin Yavuzer - Manager, CX Programmes and Capability at Optus
CX EVENT OF THE YEAR The Customer 360 Symposium is the CX event of the year. It's a fantastic chance to meet experts in the field, learn about the emerging technologies and sharpen your skills. The location is also terrific and the people you meet fantastic. Thanks Ashton Media, I can't wait to go again next year.
Rebel Bailey - Senior Customer Experience Designer at Hollard Insurancee
NUMBER ONE EVENT The Customer 360 Symposium is the number one event for bringing together leaders in insights and CX and a fantastic forum for sharing ideas and networking. Unlike other events there is a greater sense of building a community of people who are passionate in driving better outcomes for customers and to celebrate each others successes.
Lyndall Spooner - Managing Director, Fifth Dimension Research & Consulting
DRAWING TOGETHER TOP CX LEADERS The Customer 360 Symposium is a welcome event drawing together the top CX Leaders in AU and beyond to reflect, collaborate and learn from shared experience. An incredibly valuable initiative which has you pausing and reflecting on the work your organisation is carrying out. I'll take a number of learnings back to my organisation that I know will gain traction and ultimately help to shape the CX Transformation that is currently underway.
Jodie Campbell - Global Customer Experience (CX) & Insights Leader. Customer Centre of Excellence, Flight Centre Travel Group
INTERESTED
IN ATTENDING?
We bring people and ideas together,
the connection just happens.
Contact
Jamie Carroll
Partnerships Director, Ashton Media
Ph: +61 425 138 250
jamie@ashtonmedia.com.au