150

Enterprise CX and customer insights leaders

The region's most loved event for customer-obsessed leaders

2025 INTERNATIONAL KEYNOTE
Gail Russell
Global Head of Customer Experience and Channels , HSBC
INTERNATIONAL KEYNOTE SPEAKER
Nyssa Packard
Senior Director CX , Skyscanner (UK)

12

hours of networking

The region’s most renowned CX event

The Customer 360 Symposium is back for its 12th year, bigger and better than ever, bringing together over 150 of the most influential CX and Customer Insights leaders from the leading organisations in Australia and New Zealand.

The event takes place in the beautiful Hunter Valley, where for two days, delegates can escape the distractions of the daily routine, reconnect with their peers in the beautiful countryside, and spend time focusing on the ever-changing world of customer experience and insights that we find ourselves in today.

The landscape is rapidly evolving. Customer needs, behaviours and expectations changing at speed; developments in the technology landscape are creating new and exciting ways for us to understand and connect with our customers; and a challenging economic environment is emphasising the importance of demonstrating our impact as CX leaders.

This conference programme, crafted by an influential panel of advisory board members, will delve deeper into customer strategy than ever before, exploring what the road ahead looks like for us as CX and customer insight leaders, through a series of in-person international keynotes and inspiring local case studies. It has been designed to challenge our thinking and inspire change, encouraging attendees to candidly discuss industry opportunities and challenges in shaping the future of our customer experience strategies.

It’s so easy to get caught up in the daily grind, but this is an unrivalled opportunity to step outside of the routine and away from the to-do list.

There’s nothing else like it in the region.
Click the ‘Apply for your place’ button to join the most senior delegation of CX leaders to gather in Australia.

Details

Customer 360 Symposium 2025
WHERE

Rydges Resort Hunter Valley, formerly the Crowne Plaza,
Hunter Valley

WHEN

Thu 3 – Fri 4 April 2025

WHO:

Chief Customer Officers
GM Customer Experience
Heads of CX
GM Digital Experience
Heads of Experience Design
Heads of UX
Heads of NPS
Directors of Customer Insight
Heads of Customer Intelligence
Heads of Research
Heads of Insights & Analytics
GM CX and Insights
Directors of Voice of Customer

ATTEND:

Apply for your place.

SPONSOR:

Sponsorship info here.

2025 Customer 360 Symposium CX Advisory Board including…Driving the CX and customer insights agenda…

Michelle Hay

Optus

Customer Experience Director

Samantha Ezra

Telstra

CX Centre of Excellence Lead Principal

Simon Burt

NGM Group

Head of Digital Product Development

Scott Howard

nbn Australia

Executive Manager CX Design

Michael Dominish

McDonald's

Head of CX

Tina Morrell

Qantas

Head of Customer Strategy and Journey

Melissa Simpson

Feros Care

Chief Experience Officer

Jennifer Clarke

Compare the Market

GM Customer Experience Marketing

Krista Wright

The Iconic

Director - Insights and Engagement

2025 Customer 360 Symposium Insights Advisory Board including…Driving the CX and customer insights agenda…

Vlad Radosavac

7-Eleven

Head of Customer and Category Insights

Alyssa Milton

Officeworks

Head of Research and Insights

Heba Habashy

CBA

Head of Research and Insights

Karen Sheppard

Endeavour Drinks Group

Head of Customer Insights

Claire Macleod

Woolworths

Head of Customer Insights

Simon Stevens
Simon Stevens

Foxtel

Director, Group Research

Gail Russell

2025 International Keynote:
Gail Russell

Global Head of Customer Experience and Channels
HSBC

Gail Russell is the Global Head of Customer Experience and Channels at HSBC, based in London. With over 15 years of experience in the financial services industry, she has developed expertise in customer strategy, P&L management, product and proposition development, digital innovation, risk management and distribution.

Gail has held executive leadership positions in global, regional, and market roles across Europe, North America, Africa, and Asia, demonstrating a profound ability to navigate complex business environments.

Prior to HSBC, she served as the Regional Head of Liabilities at Standard Bank and led Banking Products and Proposition at Citi. Her career also includes roles at Lloyds Banking Group and TD Bank.

Having lived in Toronto, Johannesburg, Paris, and London, Gail brings a diverse international perspective to her work, driving impactful customer-centric strategies that enhance user experiences and growth.

Nyssa Packard

2025 International Keynote:
Nyssa Packard

Senior Director, CX
Skyscanner (UK)

Nyssa Packard leads the Customer Experience team at Skyscanner as Senior Director, CX, including Design, Research and Localisation teams with the focus of delivering outstanding E2E traveller experiences. She has been leading UX, research and data teams for over a decade at companies such as Meta (Facebook), Booking.com and Danone as well as research agencies like Ipsos and Kantar.

Originally from the US, she’s lived and worked in Paris, Amsterdam, and London, which she currently calls home. She is passionate about building high performing teams, shaping strategy, making the complex simple (and studying wine!). Nyssa was recently named CX Leader of the Year 2024 in the UK and won awards for Cutting Edge CX Innovator as well as Innovative AI in CX.

Here’s what you can expect

INSPIRING SPEAKERS

Speakers have been hand selected by an experienced Advisory Board of your peers

THE INDUSTRY’S ELITE

An invitation-only event attracting most influential CX and Customer Insights Leaders

OPEN FORUM FOR IDEAS

A rare opportunity to share ideas and challenges openly with peers, far away from the office

COMPLIMENTARY PASS

Qualifying client-side leaders may have the opportunity to attend as our guest

A SPOT OF GOLF

What better way have deep conversations in a relaxed environment

A LITTLE WINE TASTING

Set in the beautiful Hunter Valley, far from the distractions of the office

TRUE VALUE

Gain a new perspective on how to keep winning in our changing landscape

the

SYMPOSIUM
EXPERIENCE

Hear from our delegates

PLAY VIDEO

GATHERING

THE

rightsmartestmost influential

PEOPLE

The power of the symposium will be enhanced by the quality, energy and diversity of the people you meet, who will bring their ideas to the gathering while enriching our many conversations. Our way to ensure the quality of the experience is to handpick the most exciting and imaginative group of people and bring them together.

Platinum Partners
Gold Partners
Qualtrics
InMoment

Alinta energy logo
McDonald's
Endeavour
HSBC
DuluxGroup
Sermin Yavuzer

INSPIRED AND LEARN FROM CX LEADERS I highly recommend this event to anyone keen to be inspired and learn from other CX leaders. I certainly walked away from the two days energised and uplifted listening to presentations, taking part in think tank discussions and networking with some amazing leaders - and the fact that the symposium was so professionally executed was just the icing on the cake!

Rebel Bailey

CX EVENT OF THE YEAR The Customer 360 Symposium is the CX event of the year. It's a fantastic chance to meet experts in the field, learn about the emerging technologies and sharpen your skills. The location is also terrific and the people you meet fantastic. Thanks Ashton Media, I can't wait to go again next year.

Lyndall Spooner

NUMBER ONE EVENT The Customer 360 Symposium is the number one event for bringing together leaders in insights and CX and a fantastic forum for sharing ideas and networking. Unlike other events there is a greater sense of building a community of people who are passionate in driving better outcomes for customers and to celebrate each others successes.

Jodie Campbell

DRAWING TOGETHER TOP CX LEADERS The Customer 360 Symposium is a welcome event drawing together the top CX Leaders in AU and beyond to reflect, collaborate and learn from shared experience. An incredibly valuable initiative which has you pausing and reflecting on the work your organisation is carrying out. I'll take a number of learnings back to my organisation that I know will gain traction and ultimately help to shape the CX Transformation that is currently underway.


INTERESTED
IN ATTENDING?

We bring people and ideas together,
the connection just happens.

Contact

Jamie Carroll
Jamie Carroll

Partnerships Director, Ashton Media

Ph: +61 425 138 250

jamie@ashtonmedia.com.au