Customer 360 Symposium 2027

150

Enterprise CX and customer insights leaders

The most loved event for customer-obsessed leaders

INTERNATIONAL KEYNOTE 2026

Harriet Wakelam

Head of Group Design , DBS Bank (Singapore)

14

years running

The region’s most renowned CX event

The Customer 360 Symposium is back for its 14th year, bigger and better than ever, bringing together over 150 of the most influential CX and Customer Insights leaders from the leading organisations in Australia and New Zealand.

The event takes place in the beautiful Hunter Valley, where for two days, delegates can escape the distractions of the daily routine, reconnect with their peers in the beautiful countryside, and spend time focusing on the ever-changing world of customer experience and insights that we find ourselves in today.

The landscape is rapidly evolving. Customer needs, behaviours and expectations changing at speed; developments in the technology landscape are creating new and exciting ways for us to understand and connect with our customers; and a challenging economic environment is emphasising the importance of demonstrating our impact as CX leaders.

This conference programme, crafted by an influential panel of advisory board members, will delve deeper into customer strategy than ever before, exploring what the road ahead looks like for us as CX and customer insight leaders, through a series of in-person international keynotes and inspiring local case studies. It has been designed to challenge our thinking and inspire change, encouraging attendees to candidly discuss industry opportunities and challenges in shaping the future of our customer experience strategies.

It’s so easy to get caught up in the daily grind, but this is an unrivalled opportunity to step outside of the routine and away from the to-do list.

There’s nothing else like it in the region.

Click the ‘Apply for your place’ button to join the most senior delegation of CX leaders to gather in Australia.

Details

WHERE

Rydges Resort Hunter Valley, formerly the Crowne Plaza,
Hunter Valley

WHEN

Tue 23 – Wed 24 March 2027

WHO:

Chief Customer Officers
GM Customer Experience
Heads of CX
GM Digital Experience
Heads of Experience Design
Heads of UX
Heads of NPS
Directors of Customer Insight
Heads of Customer Intelligence
Heads of Research
Heads of Insights & Analytics
GM CX and Insights
Directors of Voice of Customer

ATTEND:

Apply for your place.

SPONSOR:

Sponsorship info here.

Here’s what you can expect

INSPIRING SPEAKERS

Speakers have been hand selected by an experienced Advisory Board of your peers

THE INDUSTRY’S ELITE

An invitation-only event attracting most influential CX and Customer Insights Leaders

OPEN FORUM FOR IDEAS

A rare opportunity to share ideas and challenges openly with peers, far away from the office

COMPLIMENTARY PASS

Qualifying client-side leaders may have the opportunity to attend as our guest

A SPOT OF GOLF

What better way have deep conversations in a relaxed environment

A LITTLE WINE TASTING

Set in the beautiful Hunter Valley, far from the distractions of the office

TRUE VALUE

Gain a new perspective on how to keep winning in our changing landscape

Annmaree Bell Stepping away to the Hunter Valley for the Customer 360 Symposium isn’t just a change of scenery, it’s where fresh thinking, real connections, and practical ideas come together to elevate how we show up for our customers.

Vasha Azoor When you are at a conference with incredibly passionate CX people all looking for ways to deliver incredible or just plain effective customer experiences, the energy is palpable, and you learn so much from each other. Some great keynote speakers really helped!

THIS IS THE 3RD OR 4TH TIME OF ATTENDING THE CUSTOMER SYMPOSIUM AND IT IS ONE OF MY FAVOURITE CONFERENCES. small senior delegation and agenda facilitate meaningful connections with like-minded people.

THE CUSTOMER 360 SYMPOSIUM IS A ‘MUST DO’ EVENT FOR ALL CX AND INSIGHTS PROFESSIONALS. It consistently delivers high quality practical presentations and think tanks that inspire and teach, interspersed with fabulous opportunities to network with others. I always come away re-energised and keen to test new ideas.

the

SYMPOSIUM
EXPERIENCE

Hear from our delegates

PLAY VIDEO

GATHERING

THE

rightsmartestmost influential

PEOPLE

The power of the symposium will be enhanced by the quality, energy and diversity of the people you meet, who will bring their ideas to the gathering while enriching our many conversations. Our way to ensure the quality of the experience is to handpick the most exciting and imaginative group of people and bring them together.