C360 2024


Enterprise CX and customer insights leaders

The region's most loved event for customer-obsessed leaders

Fabian Kortekaas
Director of Customer Experience and Insights , TUI (Netherlands)


hours of networking

The region’s most renowned CX event

The Customer 360 Symposium is back for its 11th year, bigger and better than ever. Encompassing the CX Symposium, the Customer Insights Symposium, the event will bring together over 150 client-side leaders responsible to for creating customer obsessed strategy within their organisations.

The event takes place in the beautiful Hunter Valley, where for two days, delegates can escape the distractions of the daily routine, reconnect with their peers in the beautiful countryside, and spend time focusing on the ever-changing world of customer experience, customer service and insights that we find ourselves in today.

Customer needs, behaviours and expectations continue to evolve at a rapid rate, and coupled with the developments in the technology landscape that allow us to connect with our customers in new and more meaningful ways, CX leaders need to supercharge their CX strategies to set their organisations up for success in the years to come.

This year’s event will delve deeper into customer strategy than ever before, exploring what the road ahead looks like for us as CX, customer insight and customer care leaders, through a series of in-person international keynotes and inspiring local case studies.

There’s no better way to be inspired, regain focus, and set your priorities for the next 6-12 months.

The CX Symposium

The programme will explore critical themes and challenges, such as how we better use technology to deliver exceptional experiences as customer expectations continue to evolve; the impact of culture and the employee experience in driving CX strategy; and what our customers really want from us as customer-centric businesses.

The Customer Insights Symposium

The Customer Insights Symposium, part of the wider Customer 360 Symposium, creates a dedicated hub for customer insights leaders from ANZ’s enterprise brands to come together to explore the role of customer insights as businesses transform to be customer-led, while exploring the challenges and trends unique to client-side insights and research leads.


Customer 360 Symposium 2024

Rydges Resort Hunter Valley, formerly the Crowne Plaza,
Hunter Valley


Tue 26 – Wed 27 March 2024


Chief Customer Officers
GM Customer Experience
Heads of CX
GM Digital Experience
Heads of Experience Design
Heads of UX
Heads of NPS
Directors of Customer Insight
Heads of Customer Intelligence
Heads of Research
Heads of Insights & Analytics
GM CX and Insights
Directors of Voice of Customer


Apply for your place.


Sponsorship info here.

2024 Customer 360 Symposium CX Advisory Board including…Driving the CX and customer insights agenda…

Michelle Hay


Customer Experience Director

Ali Dunn

Virgin Australia

GM Product & Customer Strategy

Alena Jang Croucher


Head of Customer Lifecycle Management

Cindy Vandecasteele

Alinta Energy

General Manager, Customer Engagement

Kate Young


Executive Manager – Marketing Strategy & Capability

Simon Burt

Newcastle Permanent Building Society

Head of Digital Customer Experience and Innovation

Scott Howard

nbn Australia

Executive Manager CX Design

Anthony Russell


Head of Customer Experience

2024 Customer 360 Symposium Insights Advisory Board including…Driving the CX and customer insights agenda…

Serge Petrichenko

REA Group

Head of Research & CX

Alyssa Milton


Head of Insights, Data and Analytics

Dr. Violet Lazarevic


Head of Enterprise-Wide Customer and Market Insights

Vlad Radosavac


Head of Customer and Category Insights

Heba Habashy


Head of Research and Insights

Karen Sheppard

Endeavour Drinks Group

Head of Customer Insights

Steve Scholtz

NSW Department of Education

Director, Insights & VoC

Deb Heaphy


General Manager, Customer Advocacy & Research

Megan Olney

Who Gives a Crap

Head of Customer Insights

Emily Paladino

Country Road Group

Head of Customer Insights

Here’s what you can expect


Speakers have been hand selected by an experienced Advisory Board of your peers


An invitation-only event attracting most influential CX and Customer Insights Leaders


A rare opportunity to share ideas and challenges openly with peers, far away from the office


Qualifying client-side leaders may have the opportunity to attend as our guest


What better way have deep conversations in a relaxed environment


Set in the beautiful Hunter Valley, far from the distractions of the office


Gain a new perspective on how to keep winning in our changing landscape



Hear from our delegates




rightsmartestmost influential


The power of the symposium will be enhanced by the quality, energy and diversity of the people you meet, who will bring their ideas to the gathering while enriching our many conversations. Our way to ensure the quality of the experience is to handpick the most exciting and imaginative group of people and bring them together.

Sermin Yavuzer

INSPIRED AND LEARN FROM CX LEADERS I highly recommend this event to anyone keen to be inspired and learn from other CX leaders. I certainly walked away from the two days energised and uplifted listening to presentations, taking part in think tank discussions and networking with some amazing leaders - and the fact that the symposium was so professionally executed was just the icing on the cake!

Rebel Bailey

CX EVENT OF THE YEAR The Customer 360 Symposium is the CX event of the year. It's a fantastic chance to meet experts in the field, learn about the emerging technologies and sharpen your skills. The location is also terrific and the people you meet fantastic. Thanks Ashton Media, I can't wait to go again next year.

Lyndall Spooner

NUMBER ONE EVENT The Customer 360 Symposium is the number one event for bringing together leaders in insights and CX and a fantastic forum for sharing ideas and networking. Unlike other events there is a greater sense of building a community of people who are passionate in driving better outcomes for customers and to celebrate each others successes.

Jodie Campbell

DRAWING TOGETHER TOP CX LEADERS The Customer 360 Symposium is a welcome event drawing together the top CX Leaders in AU and beyond to reflect, collaborate and learn from shared experience. An incredibly valuable initiative which has you pausing and reflecting on the work your organisation is carrying out. I'll take a number of learnings back to my organisation that I know will gain traction and ultimately help to shape the CX Transformation that is currently underway.


We bring people and ideas together,
the connection just happens.


Tim Stuart-Harris
Tim Stuart-Harris

Commercial Director, Ashton Media

Ph: +61 402 567 117