Sponsor. Influence. Thrive..

Imagine spending two days building relationships and having meaningful, insightful conversations with hand-selected enterprise contact centre leaders. Now imagine having those conversations in the beautiful Hunter Valley, away from the daily distractions of the office. That’s the Symposium experience.

The Contact Centre Symposium is a sophisticated and carefully curated environment, bringing together 100+ senior contact centre leaders and their potential partners to connect and explore opportunities over two days and nights. Attendance is by-invitation only, ensuring that only the most senior and influential contact centre professionals championing ‘the customer’ within their organisation are in attendance.

The two-day conference agenda is a unique blend of International Keynotes and local case studies, interspersed with relaxed but effective networking opportunities such as wine-tasting and a gala dinner. Steered by an esteemed advisory board, the programme is carefully curated, giving contact centre leaders a platform to explore the trends, challenges and opportunities facing organisations as they navigate how brands are creating frictionless, intuitive and omnichannel customer support strategies, and turning the contact centre from a transactional cost-centre to a value-add for both the organisation and the customer.

This truly unique format is designed to promote natural networking and idea sharing between attendees rather than the forced, awkward interactions you’d find at an exhibition among of sea of booths.

The net result:
– An opportunity to spend two days in the Hunter Valley with a carefully curated audience of 100+ senior contact centre leaders, away from the daily distractions of the office.
– 12 hours of dedicated networking time built into the agenda, giving you multiple touchpoints with your future customers across the two days.
– A highly targeted environment geared to create real relationships and deliver partners maximum ROI.

There’s a variety of presentations, VIP breakfasts and dinners, clever onsite activations (e.g. wine tastings afternoons, hotel room key cards) and networking options available to ensure you capitalise on this incredible new business environment.

Whichever option you take, you’ll importantly have two full days away from the office to build relationships with enterprise contact centre professionals, gain insight into their challenges, and ultimately, understand how your business can help them.

But don’t take our word for it. Take 2 minutes to hear what our partners and delegates say about the Symposium experience, and understand how the format can drive results for your business.

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