Contact Centre Symposium 2026
SPEAKERS
Hear and learn from industry’s most influential contact centre executives and the next generation of leaders.
Contact Centre Symposium Speakers…The most influential leaders…
Robbie Dickenson
Dyson
Global Head of Repair Excellence
Ramón Delima
TUI
Global Director, Customer Services
Aymen Ismail
smart Europe
Customer Services Director
Leanne Farrelly
TAL Australia
General Manager, Customer Service & Operations
Michelle Francis
Australia Post
General Manager, Customer Success
Emily Bayford
MUFG Pensions & Market Services
Head of Service Excellence
Jonathan Jayanthakumar
Woolworths Group
Senior Engineering Chapter Lead - AI & Contact Centre
Tim Drury
Domain
Senior CX, Operations Manager
Ben Coughlin
Qantas
Executive Leader, Customer Care, Recovery and Disruption
Amba Turnbull
nib
Head of Member Sales, Service and Retention
Jane Browne
Suncorp
Head of Claims Customer Service
Melo Calarco
Mindful Mooves
The High Performance Coach
Dustin Laidsaar
Datacom
Associate Director - CX Presales
Margot Birbeck
Automic (Incoming)
Chief Operating Officer
Shehara Hapugalle
Zoom
CX Specialist
Kris Ram
CDM Direct
Chief Executive Officer
Tim Cincotta
Vervoe
Sales Director - APAC & EMEA
John Jones
Insight
AI Business Solutions Director
Tracy Adams
yourtown
CEO
Maurice Zicman
TP
Vice President
Ali Rana
Director of Product - Gemini Enterprise for Customer Experience
Gerard Chami
Google Cloud
AI Specialist
Sai Vivek
Cresta
Chief Customer Officer & Field CTO
Mike Banbrook
Convai
CEO
Drew Charlton
Telstra
General Manager, CX Solutions Sales
David Thornton
Microsoft
AI Business Solutions
Christopher Connolly
Twilio
Director, Solutions Engineering
Mac Harris
Optus
Former Director, Contact Centres