Contact Centre Symposium 2024


Hear and learn from contact centre leaders.


Panel Pledge

Contact Centre Symposium 2024 Speakers…The most influential contact centre and customer care leaders…

Katalin Fritz

Marley Spoon

Chief Customer & People Officer

Joel Johnson

Dyson (USA)

Head of Customer Care

Elisa Iurato

World Vision Australia

Chief of Community, Retail & Supporter Experience

Luke Jones-Power

Youi Insurance

Head of Customer Support

Tim Johnson


Head of Automation

Emma Stapleton

MECCA Brands

Head of Customer Support

Angelo Azar

Honey Insurance

Chief Operating Officer

John Connolly

Newcastle Permanent Building Society

Head of Customer Contact Centre

Darren Sutton

Healthshare NSW

Associate Director

Sara Tavora

Western Sydney University

Senior Manager, Student Services HUB

Robert Tolliday


Vice President, Sales

Kristy Ingall

Newcastle Permanent Building Society

Manager, Customer Operations

Simon Kriss

Customer Experience Innovation Institute

Chief Innovation Officer

Lee Doyle


Head of Customer Care

Laurence Fonsdituri

Coles Group

Head of Customer Care

Sandro Percuoco


Head of CS Digital & Service Design

Hayley Jane McNab

The Warehouse Group

Head of Customer Care

Kirillee Mahon


National Contact Centre Manager Retention and Complementary Products (GI)

More speakers to be announced soon…Stay tuned!