Contact Centre Symposium 2024

SPEAKERS

Hear and learn from contact centre leaders.

Speakers

Panel Pledge

Contact Centre Symposium 2024 Speakers…The most influential contact centre and customer care leaders…

Katalin Fritz

Marley Spoon

Chief Customer & People Officer

Sandro Percuoco

Ryanair

Head of CS Digital & Service Design

Joel Johnson

(USA)

Contact Centre Executive Leader

Elisa Iurato

World Vision Australia

Chief of Community, Retail & Supporter Experience

Luke Jones-Power

Youi Insurance

Head of Customer Support

Gabrijela Juel

Domain

Director - Customer Experience Operations

Tim Johnson

Suncorp

Head of Automation

Leeanne Wrigley

Woolworths Group

Senior Change and Implementation Lead

Emma Stapleton

MECCA Brands

Head of Customer Support

Ben Hancock

NICE

Manager, ANZ - Digital

Angelo Azar

Honey Insurance

Chief Operating Officer

John Connolly

Newcastle Permanent Building Society

Head of Customer Contact Centre

Darren Sutton

Healthshare NSW

Associate Director of Customer Services

Phillip Townsend

Genesys

Digital and AI Lead, APAC

Robert Tolliday

hipages

Vice President, Sales

James Johnstone

Datacom

Director, Commercial Strategy

Kristy Ingall

Newcastle Permanent Building Society

Manager, Customer Operations

Simon Kriss

simonkriss.ai

Chief AI Officer

Laurence Fonsdituri

Coles Group

Head of Customer Care

David Flanagan

Nexon

Head of Digital and AI

Melissa Hatherly

Western Sydney University

Practice Adoption Advisory, Contact Centre Project

Kirillee Mahon

Bupa

National Contact Centre Manager Retention and Complementary Products (GI)

Stephen Gibb

Servicenow

Senior Director, Solution Consulting

Michael Bradley

Datacom

Strategic Engagement Leader

Lukas Carruthers

Zoom

Customer Experience (CX) Specialist

Deanne Martin
Deanne Martin

SEEK

Head of Customer Experience & Service ANZ, National Advisory Board Member, ACXPA

Avryl Zangalis

CPA Australia

Head of Service Delivery Contact Centre

Brady Jacobsen

fullstop.ai

Chief Customer Officer

Emily Bayford

AustralianSuper

Senior Manager-Contact Centre

Bette Safour

Teachers Mutual Bank

National Contact Centre Manager

Steven Jurisic

RingCentral

Lead Customer Experience and Solutions Engineer

James Burgess

ServiceNow

Director of Customer Experience, and Industry Workflows