Contact Centre Symposium 2024
SPEAKERS
Hear and learn from contact centre leaders.
Contact Centre Symposium 2024 Speakers…The most influential contact centre and customer care leaders…
Katalin Fritz
Marley Spoon
Chief Customer & People Officer
Sandro Percuoco
Ryanair
Head of CS Digital & Service Design
Joel Johnson
(USA)
Contact Centre Executive Leader
Elisa Iurato
World Vision Australia
Chief of Community, Retail & Supporter Experience
Luke Jones-Power
Youi Insurance
Head of Customer Support
Deanne Martin
SEEK
Head of Customer Experience & Service ANZ, National Advisory Board Member, ACXPA
Tim Johnson
Suncorp
Head of Automation
Avryl Zangalis
CPA Australia
Head of Service Delivery Contact Centre
Emma Stapleton
MECCA Brands
Head of Customer Support
Ben Hancock
NICE
Manager, ANZ - Digital
Angelo Azar
Honey Insurance
Chief Operating Officer
John Connolly
Newcastle Permanent Building Society
Head of Customer Contact Centre
Darren Sutton
Healthshare NSW
Associate Director
Phillip Townsend
Genesys
Digital and AI Lead, APAC
Sara Tavora
Western Sydney University
Acting Director, Student Retention & Success
Robert Tolliday
hipages
Vice President, Sales
James Johnstone
Datacom
Director, Commercial Strategy
Kristy Ingall
Newcastle Permanent Building Society
Manager, Customer Operations
Simon Kriss
simonkriss.ai
Chief AI Officer
Laurence Fonsdituri
Coles Group
Head of Customer Care
David Flanagan
Nexon
Head of Digital & Conversational AI
Melissa Hatherly
Western Sydney University
Practice Adoption Advisory, Contact Centre Project
Kirillee Mahon
Bupa
National Contact Centre Manager Retention and Complementary Products (GI)
Stephen Gibb
Servicenow
Senior Director, Solution Consulting
Michael Bradley
Datacom
Strategic Engagement Leader
Lukas Carruthers
Zoom
Customer Experience (CX) Specialist
Gabrijela Juel
Domain
Director - Customer Experience Operations
Leeanne Wrigley
Woolworths Group
Senior Change and Implementation Lead