Reach, Engage and Delight your Customers.
In an era driven by the ever-evolving digital landscape, consumers are now more aware, and have more choice than ever over the brands and businesses they chose to interact with. Delivering an exceptional customer experience, and one that truly engages and delights customers, is non-negotiable in the fight for market share.
It’s more important than ever that businesses do all they can to stay ahead of the game. And as we grapple with the evolving needs, expectations and behaviours of customers, we must navigate this journey to becoming customer-centric in the strategy, culture and mindset of our businesses.
As a by-invitation only event, The Customer 360 Forum is a unique learning and networking opportunity bringing together the region’s most influential CX and marketing leaders to navigate this journey to customer-centricity and drive the CX agenda in their businesses.
17 October 2019
Chief Customer Officers
Directors of Customer Experience
Heads of Customer Experience
CRM and Insight Executives
Heads of E-commerce
Heads of Marketing
Heads of Omni-Channel Marketing
Heads of Digital
Heads of User Experience
Heads of Contact Centre Operations
Heads of Customer Insights
Chief Customer Officer
Jay is the Chief Customer Officer at Sportsbet, Australia’s #1 online wagering company. Jay leads the Operations, Promotions, Lifecycle Marketing, and Premium teams, in addition to the contact centres across Melbourne, Darwin and Malta. In previous roles, Jay led the Product and Strategy functions. Prior to joining Sportsbet, Jay was Head of Insights at Toyota Australia. Jay has an Executive MBA from UNSW AGSM and is a graduate of Australian Institute of Company Directors.
Here’s what you can expect
UNSURPASSED PEER-TO-PEER LEARNING
The in-depth roundtable format allows you to openly share ideas and challenges with industry peers in detail.
THE INDUSTRY’S ELITE
An invitation-only event attracting ANZ’s most influential customer experience focused agencies, marketers and publishers.
AN AGENDA JUST FOR YOU
Select your roundtables and build your agenda based on your organisational priorities.
Qualifying client side executives attend as our guest.
The power of the forum will be enhanced by the quality, energy and diversity of the people you meet, who will bring their ideas to the gathering while enriching our many conversations. Our way to ensure the quality of the experience is to handpick the most exciting and imaginative group of people and bring them together.