AGENDA
This carefully crafted program combines inspiring keynotes with informal activities, deep think tanks and time to build real relationships.
Tuesday
8:00
Breakfast & Welcome
8:50
International Keynote: Iconic – How Organisations and Leaders Attain, Sustain and Regain the Ultimate Level of Distinction
9:30
Don’t Call it a Journey – it’s an Adventure
10:05
Coffee Break & Networking
Sponsored by Bold360
10:30
The Role of Insight in Customer-Led Transformation
11:10
Partner Breakout: Empowering Human Data to Deliver Business Excellence
11:50
Panel: Democratising Insights – Putting the Right Information in the Hands of the Business
12:35
Partner Breakout: Building a Competitive Edge in CX – Transforming Data Chaos into Customer Intelligence
13.10
Networking Lunch down by the pool
13:50
A 100 Page Report Won’t Cut It: Mastering the Art of Storytelling
14:30
Wine Tasting
Sponsored by Zendesk
14:30
Golf
14:30
Workshop
17:00
Relax + Recharge
19:00
Pre-Dinner Drinks Reception
19:45
Dinner
22:00
Close
Wednesday
8:00
Breakfast & Welcome
8:50
Customer Driven Innovation to Drive Business Growth
9:30
International Keynote: The Beauty of Customer Insights – Fuelling Great Customer Experiences at Every Touch Point
10:10
Internal Insights: Driving Member Strategy Through Collaboration at AustralianSuper
10:40
Coffee Break & Networking
Sponsored by Bold360
11:00
Think Tank: Should We Bring Research Capability In-House?
11:00
Think Tank: Reviewing the Research Methods
12:00
Keynote: Uber, Under the Hood: Research, Technology and Insights
12:30