Customer Insights Symposium logo
over

60

client-side insights leaders

"The Symposium is a must-attend for client-side customer insights leaders". Head of Customer Insights, SEEK

INTERNATIONAL KEYNOTE
TP Pura
Head of Innovation and Customer Insight , SEPHORA SEA
KEYNOTE
Sonny Sethi
Head of Research, Insights and Media Planning, ANZ , Uber
SPEAKER
Timothy Naylor
Head of Customer Strategy & Insights , AGL Energy

48

Hours in the Hunter Valley

The Customer Insights Conference For Enterprise Brands.

With the evolution of the digital landscape comes a plethora of channels and touchpoints for customers to interact with their chosen brands on, creating an unthinkable amount of data. We now have more have more information than ever before on how our customers interact with us, their consumer behaviours, their expectations and their attitudes towards brands. But it’s up to the insights teams to triangulate these data sources, combining this with customer-led research, to create truly meaningful and actionable customer insights that help define both our CX and business strategy.

Creating the industry’s first dedicated event for client-side insights and research leads, and as part of the industry-leading Customer 360 Symposium, The Customer Insights Symposium will bring together 50 of the leading minds in customer insight and research from ANZ’s enterprise brands. Underpinned by an expert advisory board, the event will explore key themes such as how we can better champion the voice of the customer in decision making and strategy; the democratisation of insights across the business; and how we can better leverage storytelling to convey insights in a meaningful way.



Details

WHERE

Hunter Valley

WHEN

2-3 April 2019

WHO:

Directors of Customer Insight
Heads of Customer Intelligence
Heads of Research
Heads of Insights & Analytics
GM CX and Insights
Directors of Voice of Customer

ATTEND:

Reserve your place

SPONSOR:

Become a Partner

Customer Insights Symposium Advisory Board…Driving the Customer Insights agenda…

Adam Innocenzi

Dexus

Customer Insights & Initiatives Manager

Elyssia Clark

SEEK

Head of Customer Insights & Analytics

Sam Harris

HESTA

General Manager - Insights & Customer Experience

Steve Scholtz

Transport for NSW

Director, Customer Insight

Tamir Chen

Caltex Australia

Head of Marketing Strategy & Insights

Dr. Violet Lazarevic

Telstra

General Manager of Customer Insights

Timothy Naylor

AGL Energy

Head of Customer Strategy & Insights

the

SPONSOR
EXPERIENCE

PLAY VIDEO

 

What’s on the agenda?Full agenda coming soon…

 
Welcome & Opening

with Ashton Media

International Keynote

Scott McKain

Hall of fame speaker &

Godfather of CX

 

International Keynote

TP Pura

Head of Innovation and Customer Insight

Sephora SEA

 

The Evolving Role of Insight in Customer-Led Transformation

Louie Ong

Director Customer Insights

Wyndham Destinations

 

Uber, Under the Hood: Research, Technology and Insights

Sonny Sethi

Head of Research, Insights and Media Planning ANZ

Uber

 

A 100 Page Report Won’t Cut It: Mastering the Art of Storytelling

Timothy Naylor

Head of Customer Strategy and Insights

AGL

 

Internal Insights – Stakeholder Management and Organisational Structures

Chris Cramond

Head of Analytics, Insights and Measurement
AustralianSuper

 

Here’s what you can expect

INSPIRING SPEAKERS

Speakers have been hand selected by an experienced Advisory Board of your peers

THE INDUSTRY’S ELITE

An invitation-only event attracting most influential CX and Customer Insights Leaders

OPEN FORUM FOR IDEAS

A rare opportunity to share ideas and challenges openly with peers, far away from the office

COMPLIMENTARY PASS

Qualifying client-side leaders may have the opportunity to attend as our guest

A SPOT OF GOLF

What better way have deep conversations in a relaxed environment

A LITTLE WINE TASTING

Set in the beautiful Hunter Valley, far from the distractions of the office

TRUE VALUE

Gain a new perspective on how to keep winning in our changing landscape

KEY PARTNERS

The power of the symposium will be enhanced by the quality, energy and diversity of the people you meet, who will bring their ideas to the gathering while enriching our many conversations. Our way to ensure the quality of the experience is to handpick the most exciting and imaginative group of people and bring them together.

Interested?

Contact
Tristan Lambert

Ph: +61 413 599 782
tristan@ashtonmedia.com.au