"The Symposium is a must-attend for client-side customer insights leaders". Head of Customer Insights, SEEK
Hours in the Hunter Valley
The Customer Insights Conference For Enterprise Brands.
With the evolution of the digital landscape comes a plethora of channels and touchpoints for customers to interact with their chosen brands on, creating an unthinkable amount of data. We now have more have more information than ever before on how our customers interact with us, their consumer behaviours, their expectations and their attitudes towards brands. But it’s up to the insights teams to triangulate these data sources, combining this with customer-led research, to create truly meaningful and actionable customer insights that help define both our CX and business strategy.
Creating the industry’s first dedicated event for client-side insights and research leads, and as part of the industry-leading Customer 360 Symposium, The Customer Insights Symposium will bring together 50 of the leading minds in customer insight and research from ANZ’s enterprise brands. Underpinned by an expert advisory board, the event will explore key themes such as how we can better champion the voice of the customer in decision making and strategy; the democratisation of insights across the business; and how we can better leverage storytelling to convey insights in a meaningful way.
Welcome & Opening
with Ashton Media
Hall of fame speaker &
Godfather of CX
Head of Innovation and Customer Insight
The Evolving Role of Insight in Customer-Led Transformation
Director Customer Insights
Uber, Under the Hood: Research, Technology and Insights
Head of Research, Insights and Media Planning ANZ
A 100 Page Report Won’t Cut It: Mastering the Art of Storytelling
Head of Customer Strategy and Insights
Internal Insights – Stakeholder Management and Organisational Structures
Head of Analytics, Insights and Measurement
Here’s what you can expect
Speakers have been hand selected by an experienced Advisory Board of your peers
THE INDUSTRY’S ELITE
An invitation-only event attracting most influential CX and Customer Insights Leaders
OPEN FORUM FOR IDEAS
A rare opportunity to share ideas and challenges openly with peers, far away from the office
Qualifying client-side leaders may have the opportunity to attend as our guest
A SPOT OF GOLF
What better way have deep conversations in a relaxed environment
A LITTLE WINE TASTING
Set in the beautiful Hunter Valley, far from the distractions of the office
Gain a new perspective on how to keep winning in our changing landscape
The power of the symposium will be enhanced by the quality, energy and diversity of the people you meet, who will bring their ideas to the gathering while enriching our many conversations. Our way to ensure the quality of the experience is to handpick the most exciting and imaginative group of people and bring them together.