CX Symposium
AGENDA
This carefully crafted program combines inspiring keynotes with informal activities and tandreime to build real relationships.
Tuesday
8:00
Breakfast & Welcome
8:50
International Keynote: Building a World Class Care Organisation from the Ground Up
9:30
Partner Keynote: How to Design and Improve Customer Experience in a Post-Pandemic World
10:00
Coffee Break & Networking
10:20
Partner Keynote: Debunking Customer Trust: It Won’t Grow Your Brand, but Demonstrating Customer-Centricity Will
10:55
Start with Your Why: Aussie’s CX Transformation Journey
11:35
Panel: Driving a Customer-Centric Culture – The Decentralisation of CX or a Centre of Excellence?
12:30
Top 10 CX Trends for 2021
12:55
Networking Lunch Sponsored by Nature Research
13:40
Keeping a Finger on the Pulse and Taking Rapid Insights to Action: How HotDoc Supported the Healthcare Industry During a Pandemic
14:20
Wine Tasting
14:20
Golf
14:20
Workshop: Keeping It Simple, but Making It Count: How Can We Use Our CX Data More Effectively?
17:00
Relax + Recharge
19:00
Pre-Dinner Drinks Reception
Hosted by Ashton Media
19:45
Dinner
22:00
Close
Wednesday
8:00
Villa Checkout
8:00
Breakfast & Opening Comments
8:50
International Keynote: The Digital Transformation of CX at M&S – Creating a Relevant M&S Experience for 30 Million Customers
9:20
Keynote: Old People Do Tech!…..“Omni Channel, Voice Activation, Co-Design” – Bring It On
10:00
Intuit QuickBooks – Creating a Culture to Move from Measurement to Action
10:25
Coffee Break & Networking
10:50
Think Tank 1: Are You Harnessing the Potential of Customer Journey Analytics?
Think Tank 2: Elevating the Employee Experience; the Driver of an Exceptional Customer Experience
Think Tank 3: Leveraging Emerging Tech to Connect with Customers in New Ways
Think Tank 4: What Does the CX Growth Agenda Look Like in a Post-Covid World?
11:45
An Outside-In Approach to CX, Enabled by a Future Ready Team
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12:15