The region's most loved event for customer-obsessed leaders
PAST INTERNATIONAL KEYNOTE
PAST INTERNATIONAL KEYNOTE
PAST INTERNATIONAL KEYNOTE
PAST INTERNATIONAL KEYNOTE
INTERNATIONAL KEYNOTE
12
hours of networking
The region’s most renowned CX event
The Customer 360 Symposium is back for its 10th year, bigger and better than ever. Encompassing the CX Symposium, the Customer Insights Symposium, and new for this year, the Contact Centre Symposium, the event will bring together over 250 client-side leaders responsible to for creating customer obsessed strategy within their organisations.
The event takes place in the beautiful Hunter Valley, where for two days, delegates can escape the distractions of the daily routine, reconnect with their peers in the beautiful countryside, and spend time focusing on the ever-changing world of customer experience, customer service and insights that we find ourselves in today.
Customer needs, behaviours and expectations continue to evolve at a rapid rate, and coupled with the developments in the technology landscape that allow us to connect with our customers in new and more meaningful ways, CX leaders need to supercharge their CX strategies to set their organisations up for success in the years to come.
Now encompassing the Contact Centre Symposium, this year’s event will delve deeper into customer strategy than ever before, exploring what the road ahead looks like for us as CX, customer insight and customer care leaders, through a series of in-person international keynotes and inspiring local case studies.
There’s no better way to be inspired, regain focus, and set your priorities for the next 6-12 months.
The CX Symposium
The programme will explore critical themes and challenges, such as how we better use technology to deliver exceptional experiences as customer expectations continue to evolve; the impact of culture and the employee experience in driving CX strategy; and what our customers really want from us as customer-centric businesses.
The Customer Insights Symposium
The Customer Insights Symposium, part of the wider Customer 360 Symposium, creates a dedicated hub for customer insights leaders from ANZ’s enterprise brands to come together to explore the role of customer insights as businesses transform to be customer-led, while exploring the challenges and trends unique to client-side insights and research leads.
The Contact Centre Symposium
The inaugural Contact Centre Symposium, part of the renowned Customer 360 Symposium, will create an unrivalled opportunity for 100 of the region’s most influential contact centre and customer care leaders to explore and discuss the changing face and future of the contact centre.
Details
Customer 360 Symposium 2023
WHERE
Crowne Plaza, Hunter Valley
WHEN
Tue 28- Wed 29 March 2023
WHO:
Chief Customer Officers
GM Customer Experience
Heads of CX
GM Digital Experience
Heads of Experience Design
Heads of UX
Heads of NPS
Directors of Customer Insight
Heads of Customer Intelligence
Heads of Research
Heads of Insights & Analytics
GM CX and Insights
Directors of Voice of Customer
Heads of Contact Centre
Heads of Customer Care
GM Customer Service
Heads of Customer Operations
ATTEND:
SPONSOR:
Here’s what you can expect
the
THE SYMPOSIUM
EXPERIENCE
Customer 360 Symposium 2022 Highlights
PLAY VIDEO
GATHERING
THE
rightsmartestmost influential
PEOPLE
The power of the symposium will be enhanced by the quality, energy and diversity of the people you meet, who will bring their ideas to the gathering while enriching our many conversations. Our way to ensure the quality of the experience is to handpick the most exciting and imaginative group of people and bring them together.
INSPIRED AND LEARN FROM CX LEADERS I highly recommend this event to anyone keen to be inspired and learn from other CX leaders. I certainly walked away from the two days energised and uplifted listening to presentations, taking part in think tank discussions and networking with some amazing leaders - and the fact that the symposium was so professionally executed was just the icing on the cake!
Sermin Yavuzer - Manager, CX Programmes and Capability at Optus
CX EVENT OF THE YEAR The Customer 360 Symposium is the CX event of the year. It's a fantastic chance to meet experts in the field, learn about the emerging technologies and sharpen your skills. The location is also terrific and the people you meet fantastic. Thanks Ashton Media, I can't wait to go again next year.
Rebel Bailey - Senior Customer Experience Designer at Hollard Insurancee
NUMBER ONE EVENT The Customer 360 Symposium is the number one event for bringing together leaders in insights and CX and a fantastic forum for sharing ideas and networking. Unlike other events there is a greater sense of building a community of people who are passionate in driving better outcomes for customers and to celebrate each others successes.
Lyndall Spooner - Managing Director, Fifth Dimension Research & Consulting
DRAWING TOGETHER TOP CX LEADERS The Customer 360 Symposium is a welcome event drawing together the top CX Leaders in AU and beyond to reflect, collaborate and learn from shared experience. An incredibly valuable initiative which has you pausing and reflecting on the work your organisation is carrying out. I'll take a number of learnings back to my organisation that I know will gain traction and ultimately help to shape the CX Transformation that is currently underway.
Jodie Campbell - Global Customer Experience (CX) & Insights Leader. Customer Centre of Excellence, Flight Centre Travel Group
INTERESTED
IN ATTENDING?
We bring people and ideas together,
the connection just happens.
Contact
Tim Stuart-Harris
Commercial Director, Ashton Media
Ph: +61 402 567 117
timsh@ashtonmedia.com.au