CONTENT HUB
Bringing you the latest learnings and trends in CX and customer insights
THE 2023 IPSOS x ASHTON MEDIA
State of the CX Nation report
Ashton Media and Ipsos are thrilled to announce the launch of the very first “State of the CX Nation” report.
Unique to the Australian market, this ground-breaking research will uncover the biggest challenges facing CX leaders and reveal how the customer experience landscape is evolving. The report also focuses on identifying future trends, best practises and the evolving nature of customer experience.
2023 VIDEO INTERVIEWS
Insights from the Masters of Experience
Insights from the Masters of Experience will feature video interviews with some of the brightest minds in CX and customer insights who will be sharing their insights, discussing trends, and addressing challenges within the industry.
Edition 1
A video interview with one of the speakers at Customer Connect 2023, Hayley Wheatley, Head of Insights ANZ, Techtronic Industries.
Here Hayley shares her thoughts on:
– AI in insights over the next 12 months
– Scaling the customer insights operations
– Re-centralising the insights function, and much more!
Watch and read the full interview here
Edition 2
A video interview with one of the speakers at Customer Connect 2023, Taimoor Khan, Director of CX at Mad Paws.
Here Taimoor shares his thoughts on:
– Keeping up customer expectations
– Scaling up the use of AI in the next twelve months
– Doing more with less, and much more!
Watch and read the full interview here
Edition 3
A video interview with one of the speakers at Customer Connect 2023, Rashmi Kamod, Manager – Voice of Member at RAC WA.
Here Rashmi shares her thoughts on:
– Closing the feedback loop
– The RAC WA approach to Customer Insights
– Keeping survey design fresh, and much more!
Watch and read the full interview here
Edition 4
A video interview with one of the speakers at Customer Connect 2023, Liz Niland, Product Manager of Conversational Experience at nib.
Here Liz shares:
– insights on nib’s conversational projects in the next 12 months
– how nib is utilising generative AI à la Chat GPT
– how being agile helps nib to keep up with evolving customer expectations, and more!
Edition 5
A video interview with one of the speakers at Customer Connect 2023, Benjamin Coughlin, Chief Customer Officer at Webjet.
Here Ben shares his thoughts on:
– how FOMO can be a good thing when it comes to tech
– building bespoke platforms to future-proof their tech
– customers choosing how they interact with Webjet, and so much more!
VIDEO INTERVIEWS WITH CUSTOMER CONNECT 2022 SPEAKERS
A CX and customer insights conversation with…
A CX and Customer Insights conversation with… series will feature video interviews with leaders in CX and customer insights, sharing learnings, trends and challenges from some of the region’s leading organisations.
Episode 1
A video interview with one of Customer Connect speakers, Tomas Haffeden at Torrens University Australia.
Watch and read the full interview here
Episode 2
A video interview with one of keynote speakers at Customer Connect, Nicola Millard, Principal Innovation Partner, BT (UK).
Watch and read the full interview here
Episode 3
A video interview with one of keynote speakers at Customer Connect, Dennis Chan, Conversational AI Lead, NAB.
Watch and read the full interview here
Episode 4
A video interview with one of speakers at Customer Connect, Rebel Bailey, Senior Customer Experience Designer, Hollard Insurance
Watch and read the full interview here
EXCLUSIVE
Top 10 CX Trends Report
What all businesses have in common is having to operate in a fast-changing, highly volatile economic and political environment. Navigating the future of CX amid this uncertainty is a universal challenge.
Ahead of our Customer 360 Symposium back in April 2022, we asked delegates to name their top CX challenges. In this report, we’ll look more closely at the themes emerged from the responses and what they signify for the future of CX.
Download Top 10 CX Trends Report here