Customer Connect 2023
SPEAKERS
Hear and learn from industry leaders including from Telstra, Co-op, Madpaws, RACWA and more.
2023 Customer Connect Speakers…Driving the CX and customer insights agenda…
Harry Ashbridge
Monzo Bank (UK)
Head of Writing and Customer Experience
Samantha Ezra
Telstra
CX Centre of Excellence Lead Principal
Kenyatte Nelson
Co-op (UK)
Chief Membership and Customer Officer
Kylie De Courteney
NSW Telco Authority
Managing Director
Damian Madden
Pernod Ricard
Director Consumer Experience and Digital Transformation
Taimoor Khan
Mad Paws
Director of CX
Emily Paladino
Country Road Group
Head of Customer Insights
David Mulholland
Flybuys
Senior UX & Product Design Manager
Julia Hempenstall
Uber
Head Of Customer Experience
Liz Niland
nib
Product Manager – Conversational Experience
Claire Macleod
Woolworths
Head of Customer Insights
Thais Gill
Bayer
Senior Consumer and Shopper Insights Manager
Rashmi Kamod
RAC WA
Manager, Voice of Member
Marcin Pont
AustralianSuper
VoC Engagement Lead
Andres Mendez
ALDI
Executive Manager - Customer Insight & Strategy
Ben Coughlin
Webjet
Chief Customer Officer
Hayley Wheatley
Techtronic Industries
Head of Insights ANZ
Feiselia Tan
Telstra
General Manager, Analytics - AI, Reporting, Insights and Automation
Steve Dillon
Ping Identity
Head of APAC Architecture
Theresa Malloy
Watercare Services
Customer Insights Specialist/ Complaints Manager
Danielle Elmasri
PEXA
Customer Experience and Research Lead