Best Use of Customer Data and Insights to Improve CX
Category sponsored by FullStory
HCF
HSBC
legalsuper
NAB
SEEK
Simply Energy
Best Use of technology to
revolutionise CX
Category sponsored by NICE CXone
City of Port Phillip
Cricket NSW
nib Group
OzHarvest
Suncorp
Transport for NSW
Best CX Initiative
Category sponsored by Qualtrics
Contact Energy
Hyundai
New Zealand Post
Optus
Torrens University Australia
Transport for NSW
VicSuper as part of the Aware Super brand
Best CX Transformation
Category sponsored by InMoment
Accor Plus
JAX Tyres & Auto
legalsuper
NSW Telco Authority
The NRMA
triSearch
CX Team of the year
Category sponsored by SCC Talent
Active Truth
HSBC
Optus
Origin Energy
Synergy
Telstra
Best CX Partner (Technology or Advisory)
Category sponsored by The Research Society
BCG Digital Ventures
Thank You Video
Fifth Dimension Research and Consulting
InMoment
Kapiche
Orchard
Qualtrics
Wink
CX Leader of the year
Chris Douglas, Director Member Services, Pacific, Accor Plus
Gabrielle Dracopoulos, Head of Customer Success, Intuit Australia
Ayelet Mendel-Girin, Group Head Customer Experience, humm group
Best Employee Experience Initiative
HSBC
Simply Energy
Telstra
Excellence in Customer Service: Elevating Customer Care
Active Truth
Ausgrid
CPA Australia
Intuit Australia
Optus Wholesale and Satellite
triSearch
Excellence in Public Sector:
The Citizen Experience
Digital Services, Service NSW
IP Australia
NSW Department of Customer Service
Revenue NSW and NSW Police
Transport for NSW
Women’s and Children’s Hospital, South Australia