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Delivering world class customer experience at Net-a-Porter

International Keynote

Since its early days as a start-up, the now global leader in e-commerce Net-a-Porter has always placed exceptional customer experience at the heart of the business. Every customer touch point through every channel is carefully managed to ensure a joined up brand experience that creates loyal and profitable customers. Join Kei Chan, Head of Marketing, APAC, as she shares how Net-a-Porter uses a foundation of rich data to drive customer engagement, experience and advocacy.

Kei Chan, Head of Marketing, APAC, Net-a-Porter (HK)

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