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Overview
Agenda
Intelligent Experiences: Where CX Meets Tech
Delivering world class customer experience at Net-a-Porter
Insights To Action – Finding The Customer Lifecycle Mother Lode
nib’s Journey To A Healthier Customer Experience
Quick Wins For Activating 1 Million Customers
Taking NPS To The Next Level – Embedding The Customer Voice Into Business As Usual
It’s Just a few Steps To Personalised Experience For Your Customers
Factoring Employee Experience Into The Customer Experience Journey
Transform Customer Engagement To Drive Better Business Outcomes
Grasping The Omni-Channel Customer
Driving a Global Customer Centric Approach
The 4 Winning Capabilities Of Truly Customer-Centric Organisations
The Evolution Of A Best In Class Customer Advocacy Program
Making Moments Matter In 2015
Reinventing To Stay Relevant
Social Media For A Reason
Customer Experience – The True Business Value
Speakers
Delegates
Sponsor
Reserve your place
Overview
Agenda
Intelligent Experiences: Where CX Meets Tech
Delivering world class customer experience at Net-a-Porter
Insights To Action – Finding The Customer Lifecycle Mother Lode
nib’s Journey To A Healthier Customer Experience
Quick Wins For Activating 1 Million Customers
Taking NPS To The Next Level – Embedding The Customer Voice Into Business As Usual
It’s Just a few Steps To Personalised Experience For Your Customers
Factoring Employee Experience Into The Customer Experience Journey
Transform Customer Engagement To Drive Better Business Outcomes
Grasping The Omni-Channel Customer
Driving a Global Customer Centric Approach
The 4 Winning Capabilities Of Truly Customer-Centric Organisations
The Evolution Of A Best In Class Customer Advocacy Program
Making Moments Matter In 2015
Reinventing To Stay Relevant
Social Media For A Reason
Customer Experience – The True Business Value
Speakers
Delegates
Sponsor
Reserve your place
Delegates
Marketing leaders from the following companies.
AGL
AMP
Auto & General
Bookworld
BT Financial Group
Citi
Diageo
Expedia
Fairfax Media
Harvey Norman
Hollard Insurance
Hyundai
IAG
IGA
Macquarie
Medibank
Nivea
Officeworks
Optus
Origin
Qantas Loyalty
Sportsbet
Target
Thrifty Car Rental
Vodafone
Westpac
Woolworth’s Liquor
Oxford University Press
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