Todays customers have high expectations, but how well is your organisation meeting them? Can you provide fast, easy service that’s highly personalised and delivered consistently across whatever combination of channels your customers choose? Can your staff explain products and services effectively to well-informed consumers? This requires deep insights into customer interactions, data, and processes and goes beyond traditional transaction-based customer service. Are you prepared? Learn about the latest market trend of Customer Engagement, illustrated by real world examples of organisations who are providing Consistent, Contextual and Complete experiences for their customers, and why they are the model for the future of omnichannel customer engagement.
Stephen Gibb, Director of Solutions Consulting, Verint Systems