"...brought together like minded insights professionals to talk through the critical issues..."
PAST INTERNATIONAL KEYNOTE
100%
delegates would recommend the Symposium
The Customer Insights ConferenceFor Enterprise Brands.
With the acceleration of the digital landscape comes a plethora of channels and touchpoints for customers to interact with their chosen brands on, creating an unthinkable amount of data, and this has never been more true than in the last 12 months. We now have more information than ever before on how our customers interact with us and their expectations, and as the world rapidly evolves as a result of the pandemic, we’re having to keep you finger on the pulse as attitudes, behaviours and expectations shift at a rapid rate. It’s up to the insights teams to keep tabs on customer sentiment and to triangulate these data sources, combining this with customer-led research, to create truly meaningful and actionable customer insights that help define both our CX and business strategy as we navigate the road to recovery.
The Customer Insights Symposium, now in its fourth year, will once again bring together 50 of the leading minds in customer insights and research from ANZ’s enterprise brands. Underpinned by an expert advisory board, this year’s event will examine such as the impact COVID has had on our ability to deliver and collaborate on customer insights; mastering the art of storytelling in democratising insights across the business; and navigating cost and time pressures in customer research.
Details
Customer Insights Symposium 2024
WHERE
Rydges Resort Hunter Valley
WHEN
Tue 26 – Wed 27 March 2024
WHO:
Directors of Customer Insight
Heads of Customer Intelligence
Heads of Research
Heads of Insights & Analytics
GM CX and Insights
Directors of Voice of Customer
ATTEND:
Here’s what you can expect
the
THE SYMPOSIUM
EXPERIENCE
Hear from our delegates
PLAY VIDEO
GATHERING
THE
rightsmartestBest Looking
PEOPLE
The power of the symposium will be enhanced by the quality, energy and diversity of the people you meet, who will bring their ideas to the gathering while enriching our many conversations. Our way to ensure the quality of the experience is to handpick the most exciting and imaginative group of people and bring them together.
CALIBER OF DELEGATES IS DEFINITELY THE HIGHEST The caliber of delegates at the Customer 360 Symposium is definitely the highest of any conference that I attend. I think the seniority comes from the fact that you do get to be away from the office and it’s just an incredible opportunity.
Christopher Cramond - Head of Analytics, Insights and Measurements, AustralianSuper
AN ABSOLUTE GAME CHANGER The Customer Insights Symposium this year was an absolute game changer. Hearing from thought leaders in the industry, sharing their stories and learning what works has put me in a fantastic position to lead and influence effectively in my own organisation. In particular, hearing how the customer voice influenced rapid and far reaching change for many organisations (and the speed with which they responded), has set an incredible standard for what it means to truly be customer centric. Thanks for a great symposium!
Benjamin Warren - GM Empowered Intelligence, HESTA
THOUGHT PROVOKING CONTENT Amazing 2 days - a good mix of presentation style thought provoking content, smaller group discussion, networking and fun - and in such a beautiful and relaxing setting!
Karen Sheppard - Head of Customer Insights, ENDEAVOUR GROUP
INVALUABLE 2 DAYS I love attending the Customer 360 Symposium. It always has such a great range of speakers, really relevant and thought provoking content, and a fantastic calibre of attendees. Then there's the fabulous Hunter Valley location! An invaluable 2 days in the diary each year.
Virginia Meikle - Consumer Insights Manager, THE NRMA
LEARN FROM THE BEST The Customer 360 Symposium event is an amazing event for Senior CX and insights leaders to learn from the best!!
Sonny Sethi - Director, Global Research, Zip Co
INTERACT WITH THE LEADING MINDS The Customer 360 Symposium is the best conference for any CX and insights professionals. It combines great speakers and think tank sessions to help you learn from and interact with the leading minds in this space.
Adam Innocenzi - General Manager - Customer Insights and Initiatives, DEXUS
BROUGHT TOGETHER INSIGHTS PROFESSIONALS The Customer Insights Symposium brought together like minded insights professionals to talk through the critical issues impacting the insights industry in Australia. A thoroughly enjoyable event!
Dr. Violet Lazarevic - General Manager of Customer Insights
INTERESTED
IN ATTENDING?
We bring people and ideas together,
the connection just happens.
Contact
Tim Stuart-Harris
Commercial Director, Ashton Media
Ph: +61 402 567 117
timsh@ashtonmedia.com.au