"A brilliant opportunity to network with the best in the industry and hear insightful case studies to enrich your own CX practice."
delegates would recommend the Symposium
The CX Symposium
The art of CX is a rapidly evolving discipline. As an industry, we’re used to change as we transform our businesses to meet the needs of the modern customer. But change has never been more pertinent than in the last 12 months; everything has shifted, from the way we operate and function as a business, to the way that we connect with our customers. It’s our job as CX leaders to continue to evolve in line with that shift, ensuring the customer is front and centre.
In a year of radical change, there is no better time to come together as an industry to learn from the shared experiences and challenges of fellow CX leaders. Through a series of virtual international keynotes and inspiring local case studies, this year’s event will explore what customer-centricity looks like is this post-Covid world.
The programme will explore critical themes and challenges, such as:
– In an increasingly digital world, how can we better use technology to deliver exceptional experiences?
– How can we continue to engage employees and prioritise the employee experience in our quest for customer-centricity?
– What do our customers truly want from us our customer-centric businesses?
– The human element of CX – what role do trust, purpose and empathy play?
CX Symposium 2024
Rydges Resort Hunter Valley
Tue 26 – Wed 27 March 2024
Chief Customer Officers
GM Customer Experience
Heads of CX
GM Digital Experience
Heads of Experience Design
Heads of UX
Heads of NPS
Here’s what you can expect
Speakers have been hand selected by an experienced Advisory Board of your peers
THE INDUSTRY’S ELITE
An invitation-only event attracting most influential CX Leaders
OPEN FORUM FOR IDEAS
A rare opportunity to share ideas and challenges openly with peers, far away from the office
Qualifying client-side leaders may have the opportunity to attend as our guest
A SPOT OF GOLF
What better way have deep conversations in a relaxed environment
A LITTLE WINE TASTING
Set in the beautiful Hunter Valley, far from the distractions of the office
Gain a new perspective on how to keep winning in our changing landscape
2023 Highlights – Hear from our delegates and partners
The power of the symposium will be enhanced by the quality, energy and diversity of the people you meet, who will bring their ideas to the gathering while enriching our many conversations. Our way to ensure the quality of the experience is to handpick the most exciting and imaginative group of people and bring them together.
INSPIRED AND LEARN FROM CX LEADERS I highly recommend this event to anyone keen to be inspired and learn from other CX leaders. I certainly walked away from the two days energised and uplifted listening to presentations, taking part in think tank discussions and networking with some amazing leaders - and the fact that the symposium was so professionally executed was just the icing on the cake!
KEYNOTE SPEAKERS ARE FIRST CLASS The CX Symposium continues to be one of the few Customer conferences that delivers very year. The keynotes speakers are always first class and I always leave with some great ideas to take back to my team and the business. A great opportunity to meet some CX leaders, listen to how others are solving day-to-day challenges and unwind in the evening with great discussion.
We bring people and ideas together,
the connection just happens.
Commercial Director, Ashton Media
Ph: +61 402 567 117