Connect with the best in CX

The Symposium presents a powerful opportunity to immerse yourself with like-minded delegates and offers unparalleled networking opportunities.

Sponsorship

Sponsor. Influence. Thrive..

Imagine spending two days building relationships and having meaningful, insightful conversations with hand-selected enterprise CX and Customer Insights leaders. Now imagine having those conversations in the beautiful Hunter Valley, away from the daily distractions of the office. That’s the Symposium experience.

The Customer 360 Symposium is a sophisticated and carefully curated environment, bringing together 100+ senior CX and 60+ Customer Insights leaders and their potential partners to connect and explore opportunities over two days and nights. Attendance is by-invitation only, ensuring that only the most senior and influential professionals championing ‘the customer’ within their organisation are in attendance.

The two-day conference agenda is a unique blend of International Keynotes and local case studies, interspersed with relaxed but effective networking opportunities such as wine-tasting and a gala dinner. Steered by an esteemed advisory board, the programme is carefully curated, giving CX and Customer Insights leaders a platform to explore the trends, challenges and opportunities facing organisations as they navigate the technology, organisational structures and cultural shifts required to deliver on being a customer obsessed business.

This truly unique format is designed to promote natural networking and idea sharing between attendees rather than the forced, awkward interactions you’d find at an exhibition among of sea of booths.

The net result:
– An opportunity to spend two days in the Hunter Valley with a carefully curated audience of 160+ CX and Customer Insights leaders, away from the daily distractions of the office.
– 12 hours of dedicated networking time built into the agenda, giving you multiple touchpoints with your future customers across the two days.
– A highly targeted environment geared to create real relationships and deliver partners maximum ROI.

There’s a variety of presentations, VIP breakfasts and dinners, clever onsite activations (e.g. wine tastings afternoons, hotel room key cards) and networking options available to ensure you capitalise on this incredible new business environment.

Whichever option you take, you’ll importantly have two full days away from the office to build relationships with enterprise contact centre professionals, gain insight into their challenges, and ultimately, understand how your business can help them.

But don’t take our word for it. Take 2 minutes to hear what our partners and delegates say about the Symposium experience, and understand how the format can drive results for your business.

Details

Customer 360 Symposium 2025
WHERE

Rydges Resort Hunter Valley, formerly the Crowne Plaza,
Hunter Valley

WHEN

Thu 3 – Fri 4 April 2025

WHO:

Chief Customer Officers
GM Customer Experience
Heads of CX
GM Digital Experience
Heads of Experience Design
Heads of UX
Heads of NPS
Directors of Customer Insight
Heads of Customer Intelligence
Heads of Research
Heads of Insights & Analytics
GM CX and Insights
Directors of Voice of Customer

SPONSOR

CONTACT Jamie Carroll
+61 418 438 192
or email jamie@ashtonmedia.com.au

Lyndall Spooner

NUMBER ONE EVENT The Customer 360 Symposium is the number one event for bringing together leaders in insights and CX and a fantastic forum for sharing ideas and networking. Unlike other events there is a greater sense of building a community of people who are passionate in driving better outcomes for customers and to celebrate each others successes.

SUPERB OPPORTUNITY TO DO BUSINESS WHILE RELAXING AND ENJOYING WINE AND GOLF “The Customer 360 Symposium is at the top of my list for must attend conferences of 2021. This is a superb opportunity to do business while relaxing and enjoying wine and golf. The speakers were a mix of industry celebrities and best in class CX professionals. Fantastic one stop shop to get exposed to the thought provoking and intriguing content and the CX best practices. Alongside the great sessions, invaluable time was spent with my fellows to network, discuss our challenges and build strong relationships. A must do event! ”


the

SPONSOR
EXPERIENCE

PLAY VIDEO

Top reasons to get involved

DEEP ENGAGEMENT

The two day, two night ‘away from the office’ format affords you the time to build real, lasting relationships.

ELITE INDUSTRY LEADERS

Get unparalleled face time with hundreds of the most influential media and creative agency executives.

NATURAL NETWORKING

A collaborative setting with opportunity to articulate your expertise as a consultative peer, rather than by hard-pitching.

INVALUABLE INSIGHTS

Into Challenges Faced By Clients – Which in turn positions you to better identify opportunities to help potential clients.

A SPOT OF GOLF

What better way have deep conversations in a relaxed environment

A LITTLE WINE TASTING

Set in the beautiful Hunter Valley, far from the distractions of the office.

TRUE VALUE

Cost effective and time efficient – no booths to build or expensive additional operational costs.

9/10

EVENT
RATING

9/10

DELEGATE
QUALITY

99%

WOULD RECOMMEND
TO A COLLEAGUE

94%

ANTICIPATE
DOING BUSINESS

Interested?

Jamie Carroll
Jamie Carroll

Partnerships Director, Ashton Media

Ph: +61 425 138 250

jamie@ashtonmedia.com.au