Roundtable discussion

Future-Proofing your CX: Creating a Consistent and Seamless Customer Experience

Australian organisations need to act smarter, respond faster, and be number one in customer experience to gain and maintain market share. In today’s dynamic environment, every interaction is an opportunity to create a lasting, meaningful connection with your customer.

Join us for breakfast, where we’ll hear from Rich Rose, Director of Customer Service at Nine about the work he and his team have done over the past 18 months to improve NPS and employee engagement by creating a seamless and consistent customer experience, with technology at the core of their agile approach.

We’ll then move into a group discussion, moderated by Tina Morrell, GM, Customer Strategy and Experience Design, The NRMA, to delve into the topic in more detail, creating an invaluable opportunity to share the real-life challenges you’re facing as CX leaders in these ever-changing times. We’ll explore:

– Leveraging technology to create a consistent and seamless customer experience
– Elevating employee engagement in a world of hybrid working
– Empowering your agents by future-proofing your contact centre

After the breakfast, you’ll join your peers in the main event, and benefit from reserved seating for the opening International Keynote from Donald Evans, CMO, The Cheesecake Factory (US).