The region's leading CX conference
Reach, Engage and Delight your Customers.
There is no doubt that customer experience as a discipline is increasingly seen as a core business function, and one that is necessary to compete and thrive in a saturated market. But how we connect with our customers in a way that meets their needs, while delivering a commercial outcome for the business is rapidly changing. Shaped by the uncertainty and disruption of 2020, and evolving in line with ever-changing needs and expectations of our customers, businesses need to seek continuous improvement to consistently deliver meaningful and relevant customer experiences.
Customer Connect 2021 will bring together the region’s CX and customer insights leaders to examine this new era of how we connect with our customers to deliver an experience that sets us apart from the competition.
Thursday, 7 October 2021
Chief Customer Officers
Directors of Customer Experience
Heads of Customer Experience
CRM and Insight Executives
Heads of E-commerce
Heads of Marketing
Heads of Omni-Channel Marketing
Heads of Digital
Heads of User Experience
Heads of Contact Centre Operations
Heads of Customer Insights
Ticket sales TBC
Here’s what you can expect
International and local speakers have been hand selected by an experienced Advisory Board of your peers
THE INDUSTRY’S ELITE
THE CX conference attracting most the influential minds
SIMPLY THE BEST IN CX CONTENT
Find out the latest in CX and get an idea of what the future holds
A FORUM FOR BRILLIANT IDEAS
Create the spark that only comes from great content meeting amazing networking
The power of the forum will be enhanced by the quality, energy and diversity of the people you meet, who will bring their ideas to the gathering while enriching our many conversations. Our way to ensure the quality of the experience is to handpick the most exciting and imaginative group of people and bring them together.