CC21
OVER

150

senior CX and Customer Insights leaders

Understand, Reach, and Delight your Customers

SPEAKER
Steve Grossrieder
CEO , Jax Tyres & Auto
SPEAKER
Leisa Reichelt
Head of Research and Insights , Atlassian
SPEAKER
Dean Inzitari
Customer Experience Lead , HSBC
SPEAKER
Katrina Harrison
Head of Customer Experience , Australian Red Cross

18

November

Understand, Reach, and Delight your Customers.

There is no doubt that customer experience as a discipline is increasingly seen as a core business function, and one that is necessary to compete and thrive in a saturated market. But how we understand and connect with our customers in a way that meets their needs, while delivering a commercial outcome for the business is rapidly changing. Shaped by the uncertainty and disruption of today, and evolving in line with ever-changing needs and expectations of our customers, businesses need to seek continuous improvement to consistently deliver meaningful and relevant customer experiences.

Customer Connect 2021 will bring together the region’s CX and customer insights leaders to examine this new era of how we must understand and connect with our customers to deliver an experience that sets us apart from the competition. Featuring inspiring international keynotes and the best local case studies and across both a CX and a Customer Insights track, the programme will explore key themes such as:

– What has the acceleration of digital meant for how we engage with our customers?
– How can we connect with customers in a more meaningful way through empathy and compassion?
– How can we assess the impact and ROI of CX transformation?
– The alignment of business units and restructuring to become truly customer-centric
– How we can better create a holistic view of our customers in our quest to better understand their needs and motivations?
– What does the customer-centric CX growth and innovation agenda look like in a post-COVID world?
– How can we better leverage customer insights to instigate, customer-focused real change?

Join us on the 18th November for Customer Connect, the region’s leading customer experience conference, where both the content and experience are unparalleled.

Here’s what you can expect

INSPIRING SPEAKERS

International and local speakers have been hand selected by an experienced Advisory Board of your peers

THE INDUSTRY’S ELITE

THE CX and Customer Insights conference attracting most the influential minds

SIMPLY THE BEST IN CX AND CUSTOMER INSIGHTS CONTENT

Find out the latest in CX and customer insights, get an idea of what the future holds

A FORUM FOR BRILLIANT IDEAS

Create the spark that only comes from great content meeting amazing networking

Customer Connect Advisory BoardAren’t they awesome…

Emma Harrington

The NRMA

CEO, Motoring and Membership

Ebenezer Banful

ANZ

Customer Experience Strategy Manager

Justin Lee
Justin Lee

Expedia Group

Director Customer Experience

Elyssia Clark

SEEK

Head of Customer Insights and Strategy

Lisa Dowie
Lisa Dowie

PEXA

Chief Customer Officer

Luka Popovac
Luka Popovac

McDonald's

Head of Customer Experience

Adam Novak

nib group

Group Head of Customer Experience and Operational Excellence

Belinda Dimovski
Belinda Dimovski

Australian Red Cross

Director Engagement & Support

GATHERING

THE

rightsmartestMost Senior

PEOPLE

The power of the forum will be enhanced by the quality, energy and diversity of the people you meet, who will bring their ideas to the gathering while enriching our many conversations. Our way to ensure the quality of the experience is to handpick the most exciting and imaginative group of people and bring them together.