CC21
OVER

150

senior CX leaders

The region's leading CX conference

Advisory Board
Lisa Dowie
Chief Customer Officer , Pexa
Advisory Board
Luka Popovac
Head of Customer Experience , McDonald's

7

October

Reach, Engage and Delight your Customers.

There is no doubt that customer experience as a discipline is increasingly seen as a core business function, and one that is necessary to compete and thrive in a saturated market. But how we connect with our customers in a way that meets their needs, while delivering a commercial outcome for the business is rapidly changing. Shaped by the uncertainty and disruption of 2020, and evolving in line with ever-changing needs and expectations of our customers, businesses need to seek continuous improvement to consistently deliver meaningful and relevant customer experiences.

Customer Connect 2021 will bring together the region’s CX and customer insights leaders to examine this new era of how we connect with our customers to deliver an experience that sets us apart from the competition.

Details

WHERE

Sydney

WHEN

Thursday, 7 October 2021

FOR:

Chief Customer Officers
CMOs
Directors of Customer Experience
Heads of Customer Experience
CRM and Insight Executives
Heads of E-commerce
E-commerce Directors
Heads of Marketing
Heads of Omni-Channel Marketing
Heads of Digital
Heads of User Experience
Heads of Contact Centre Operations
Heads of Customer Insights

ATTEND:

Ticket sales TBC

Here’s what you can expect

INSPIRING SPEAKERS

International and local speakers have been hand selected by an experienced Advisory Board of your peers

THE INDUSTRY’S ELITE

THE CX conference attracting most the influential minds

SIMPLY THE BEST IN CX CONTENT

Find out the latest in CX and get an idea of what the future holds

A FORUM FOR BRILLIANT IDEAS

Create the spark that only comes from great content meeting amazing networking

Customer Connect Advisory BoardAren’t they awesome…

Emma Harrington

The NRMA

CEO, Motoring and Membership

Ebenezer Banful

ANZ

Customer Experience Strategy Manager

Justin Lee
Justin Lee

Expedia Group

Director Customer Experience

Elyssia Clark

SEEK

Head of Customer Insights and Strategy

Lisa Dowie
Lisa Dowie

PEXA

Chief Customer Officer

Luka Popovac
Luka Popovac

McDonald's

Head of Customer Experience

Adam Novak

nib

Group Head of Customer Experience

Belinda Dimovski
Belinda Dimovski

Australian Red Cross

Director Engagement & Support

GATHERING

THE

rightsmartestMost Senior

PEOPLE

The power of the forum will be enhanced by the quality, energy and diversity of the people you meet, who will bring their ideas to the gathering while enriching our many conversations. Our way to ensure the quality of the experience is to handpick the most exciting and imaginative group of people and bring them together.