Your Executive Lunch
To discuss: Unlocking the Power of Conversational Experiences to Fuel Customer Retention and Business Growth
Doltone House Jones Bay wharf, Sydney
Thursday, 18 November 2021ale
12.30pm – 13.15pm
Roundtable discussion
Unlocking the Power of Conversational Experiences to Fuel Customer Retention and Business Growth
We’ve seen a dramatic one-way acceleration in the transition to a primarily online business environment in recent years, and that has only accelerated in the past 18 months.
That change has directly led to a major transformation in how companies and customers connect – providing digital-first, conversational experiences to engage and support your customers has become more critical than ever.
To get a deeper understanding of this transformation, Intercom recently commissioned Forrester Consulting to survey 523 global decision-makers, revealing how personalised, conversational experiences are changing the industry and fueling customer retention and business growth for major companies. Join us for this exclusive VIP lunch where we’ll unpack some of Forrester’s key findings before opening them up for discussion. You will also have a chance to share unique insights and learnings among a leading group of industry peers.
Discussion points include:
– What shifts are we seeing in channel preferences and usage pre- and post-pandemic, and why?
– The impact of poor agent experiences and inefficient technology on meeting customer expectations.
– The competitive benefits businesses are seeing with conversational support and engagement.
– How can we scale conversational experiences to drive business growth?
Your Speaker
Leandra Fishman
Chief Revenue Officer
Intercom
With over 25+ years of experience in developing and executing sales and marketing strategies for Hardware, Software and Services companies, Leandra’s strong understanding of enterprise and consumer markets has allowed her to deliver outstanding results across a broad range of international markets.
As Intercom’s CRO and Go-To-Market leader, Leandra’s responsibilities span customer success, sales, professional services and revenue operations. She was previously SVP of Sales and Success at SendGrid, and became VP of Commercial Sales at Twilio following SendGrid’s acquisition.
Your Moderator
Alex Burton
Sales Manager
Intercom
Alex Burton leads Intercom’s Asia-Pacific new business sales efforts, managing teams across the small business, mid-market, and enterprise segments.
With 10 years of experience in cloud software, working with LinkedIn, Box, Salesforce, and Intercom, Alex is passionate about helping organisations achieve competitive advantage through the adoption of disruptive technology. He joined Intercom as a founding member of the Asia Pacific team in 2018 on a mission to enable the region’s leading brands to drive faster growth through better customer relationships.
Your Hosts
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WHEN
Thursday 18 November 2021,
12.30pm – 13.15pm
WHERE
Doltone House Jones Bay Wharf, Sydney
ATTEND:
MENU
Entree
Poached chicken, eggplant, chickpea puree, dukkah, harissa dressing *GF,LF,N
Mains (alternate serve)
45-degree salmon, roast potato, pea veloute, snow pea salad, salmon pearls *GF
Slow cooked lamb shanks, garlic potato mash, zucchini, preserved lemon and pea salad, crumbed persian feta, mint gremolata *GF
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