The CX Awards are dedicated to recognising and celebrating brands’ CX leadership and innovation in the ANZ region.

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Why enter

1. Take a moment to step back, to recognise all your hard work in delivering for your customers, and to thank your teams for their continuous efforts to put the customer first – we need a reason to celebrate now more than ever!

2. Differentiate your business as a customer obsessed organisation leading the way in the battle for market share.

3. The CX Awards are a fantastic opportunity to thank and recognise your team’s hard work and to drive them to continually innovate.

4. Finding the right skillsets is one big piece of the puzzle when becoming a customer-centric organisation. In the fight for talent, set your business apart by being recognized for your dedication to the customer experience to attract the best talent in the industry.

5. With a transparent and rigorous judging process, winning one of the prestigious awards is an accolade to be proud of.

Who can enter

The CX Awards are dedicated to recognising and celebrating brands’ CX leadership and innovation in the ANZ region, and entries must reflect this by centering on brands’ CX innovations and strategies.

Entries from PR agencies and CX suppliers, including technology platforms, CX agencies and consultancies, or data and analytics engines are welcome, however their entries must be made on behalf of a client-side brand, and should the entry win in its category, the award will be presented to the client/brand at the awards ceremony.

CX Suppliers are, however, able to nominate themselves for the Best CX Partner category, but must provide client-testimonials to support their entry. Please see the specific criteria for each category.

How to enter

Download the entry pack for detailed information on this year’s categories and judging criteria, the applicable entry fees, and the entry process.

When you’re ready, submit your entry here. https://www.judgify.me/thecxawards2020

CX Awards Key dates

11 May

Open for entries

26 June

Close for entries

10 July

Close for late entries



17 August

Shortlist announcement

15 October

Awards Ceremony

What the winners say…

NRMA testimonial

SO PROUD TO HAVE ACHIVED THIS The team are ecstatic! We are so proud at the NRMA to have achieved this. Everyone has worked so hard.”

Auckland Transport

IT MEANS A LOT An enormous thank you. We are humbled, and it means a lot to all those who have collaborated across AT to grow our customer centricity via initiatives like this

Suncorp - testimonial

AMAZING CONTENDERS We are just so excited. Amazing contenders, so to win is just fantastic. We’ve put a lot of work, heart, soul, sweat, and blood in to all of this, so it really means a lot.