"The team are ecstatic! We are so proud at the NRMA to have achieved this." The NRMA (2019 winner)
ANZ’s Most Important Customer Experience Awards
Being a customer-obsessed business is no longer a differentiator in a competitive market; it’s the cornerstone of survival, now more than ever. In today’s turbulent world, going above and beyond for your customers, demonstrating a sense of empathy, and empowering your employees to put the customer first, are all crucial.
It’s certainly been a difficult few months, but as we navigate these unstable times, let’s take a moment to pause, and to recognise and reflect on the incredible CX initiatives and strategies rolled out across the region. We all need a reason to celebrate now more than ever.
Back for their third year, The CX Awards are the ultimate accolade in CX to benchmark and recognise CX excellence and innovation in the region. Utilising a rigorous and transparent judging process, the CX Awards go one step further in helping to differentiate the very best leaders, teams, strategies and innovations.
So, take a moment to step back, to recognise all your hard work in delivering for your customers, and to thank your teams for their continuous efforts to put the customer first.
Open for entries
Close for entries
Close for late entries
CUSTOMER EXPERIENCE IN A CRISIS
This category will recognise a client-side brand that has put the customer front and centre as they navigate their response to crisis.
BEST CX TRANSFORMATION
Sponsored by Stellar. This category will recognise a client-side brand that has undergone a CX transformation to become customer-centric in its mindset.
BEST CX INITIATIVE
This category will celebrate the region’s best stand-alone CX initiative to make the customer experience more convenient, inspiring, meaningful or rewarding.
BEST EMPLOYEE EXPERIENCE INITIATIVE
This award will celebrate a client-side brand making great strides in improving the employee experience.
CX LEADER OF THE YEAR
Sponsored by ServiceNow. This category will recognise an individual pioneering and shaping the future of customer experience.
BEST MULTICHANNEL CUSTOMER EXPERIENCE
Sponsored by ServiceNow. This award is open to client-side brands that are integrating their touchpoints across the business to deliver a seamless and rewarding customer experience across channels.
BEST USE OF TECHNOLOGY TO REVOLUTIONISE CX
This award will celebrate a client-side brand that is effectively leveraging either customer-facing or back-end technology to create more relevant, seamless or inspiring customer experiences.
CX TEAM OF THE YEAR
This award will commend the team who has demonstrated a truly innovative approach, working together to achieve a goal and deliver exceptional CX.
BEST USE OF CUSTOMER DATA AND INSIGHTS TO IMPROVE CX
This category will recognise a client-side brand making great strides in unlocking value in customer data and insights to create more engaging, meaningful and relevant customer experiences.
EXCELLENCE IN PUBLIC SECTOR: THE CITIZEN EXPERIENCE
This award will recognise a public sector body or department making great strides in implementing a customer-centric approach.
BEST CX PARTNER (TECHNOLOGY OR ADVISORY)
This award will celebrate a CX partner that has worked with client-side brands to transform any aspect of the customer experience.
Portfolio Director, Ashton Media
Ph: +61 481 235 899