CX Awards logo

11

categories celebrating CX excellence

"The team are ecstatic! We are so proud at the NRMA to have achieved this." The NRMA (2019 winner)

Judge
Belinda Dimovski
Director Engagement & Support , Australian Red Cross
Judge
David Pisker
Head of Customer Experience , Officeworks

2

YEARS YOUNG

ANZ’s Most Important Customer Experience Awards

Being a customer-obsessed business is no longer a differentiator in a competitive market; it’s the cornerstone of survival, now more than ever. In today’s turbulent world, going above and beyond for your customers, demonstrating a sense of empathy, and empowering your employees to put the customer first, are all crucial.

It’s certainly been a difficult few months, but as we navigate these unstable times, let’s take a moment to pause, and to recognise and reflect on the incredible CX initiatives and strategies rolled out across the region. We all need a reason to celebrate now more than ever.

Back for their third year, The CX Awards are the ultimate accolade in CX to benchmark and recognise CX excellence and innovation in the region. Utilising a rigorous and transparent judging process, the CX Awards go one step further in helping to differentiate the very best leaders, teams, strategies and innovations.

So, take a moment to step back, to recognise all your hard work in delivering for your customers, and to thank your teams for their continuous efforts to put the customer first.

Details

WHERE

Sydney

WHEN

15 October 2020

ENTRIES

Download entry pack

SPONSOR

Become a partner

ANY QUESTIONS?

Stacey@ashtonmedia.com.au

CX Awards Key dates

11 May

Open for entries

26 June

Close for entries

10 July

Close for late entries

July

Judging

17 August

Shortlist announcement

15 October

Awards Ceremony

CX AWARDS
HIGHLIGHT REEL

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The categoriesSee Entry Pack for more details…

CUSTOMER EXPERIENCE IN A CRISIS

This category will recognise a client-side brand that has put the customer front and centre as they navigate their response to crisis.

BEST CX TRANSFORMATION

Sponsored by Stellar. This category will recognise a client-side brand that has undergone a CX transformation to become customer-centric in its mindset.

BEST CX INITIATIVE

This category will celebrate the region’s best stand-alone CX initiative to make the customer experience more convenient, inspiring, meaningful or rewarding.

BEST EMPLOYEE EXPERIENCE INITIATIVE

This award will celebrate a client-side brand making great strides in improving the employee experience.

CX LEADER OF THE YEAR

Sponsored by ServiceNow. This category will recognise an individual pioneering and shaping the future of customer experience.

BEST MULTICHANNEL CUSTOMER EXPERIENCE

Sponsored by ServiceNow. This award is open to client-side brands that are integrating their touchpoints across the business to deliver a seamless and rewarding customer experience across channels.

BEST USE OF TECHNOLOGY TO REVOLUTIONISE CX

This award will celebrate a client-side brand that is effectively leveraging either customer-facing or back-end technology to create more relevant, seamless or inspiring customer experiences.

CX TEAM OF THE YEAR

This award will commend the team who has demonstrated a truly innovative approach, working together to achieve a goal and deliver exceptional CX.

BEST USE OF CUSTOMER DATA AND INSIGHTS TO IMPROVE CX

This category will recognise a client-side brand making great strides in unlocking value in customer data and insights to create more engaging, meaningful and relevant customer experiences.

EXCELLENCE IN PUBLIC SECTOR: THE CITIZEN EXPERIENCE

This award will recognise a public sector body or department making great strides in implementing a customer-centric approach.

BEST CX PARTNER (TECHNOLOGY OR ADVISORY)

This award will celebrate a CX partner that has worked with client-side brands to transform any aspect of the customer experience.

CX Awards 2020 Judges

Emma Harrington

The NRMA

Chief Customer Officer

Paul Meischke

Restaurant Brands Australia

Director of Customer Experience and Operations

Claire Chow
Claire Chow

Transport for NSW

Customer Strategy and Experience Design Director

David Pisker
David Pisker

Officeworks

Head of Customer Experience

Ebenezer Banful

ANZ

Customer Experience Strategy Manager

Stephen Scholtz

Transport for NSW

Director, Customer Insight

Elyssia Clark

SEEK

Head of Customer Insights and Strategy

Lisa Dowie

PEXA

Chief Customer Officer

Adam Novak

nib

Group Head of Customer Experience

Belinda Dimovski
Belinda Dimovski

Australian Red Cross

Director Engagement & Support

Richard Spencer

Business Australia

Chief Customer Experience Officer

Contact

Stacey Goater

Portfolio Director, Ashton Media

Ph: +61 481 235 899

stacey@ashtonmedia.com.au