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Think Tank: Designing Your CX Dream Team for Effective Execution

It’s difficult to deploy action on a vision. The secret to action-ability is not just strategic planning, but effective execution. You must have the right people, in the right place, at the right time and then model agility while never losing sight of the end in mind. With unwavering focus, we must co-create the future of our brands with our customers. Jeanne Bliss designed and created the Chief Customer Officer role; in this Think Tank, learn how Jami Blake designed the dream team that serves the CCO role in today’s organisations.

Jami Blake, Director, Voice of Customer, Tiffany & Co