- Overview
- Your thoughts on the Symposium
- Your thoughts on the Symposium
- Your Selections
- Your Selections
- VIP Executive Breakfast
- Agenda
- The Key to Award Winning CX and NPS
- Demonstrating ROI: Acting on cross-functional CX insights
- Marrying your digital and contact centre strategy to deliver seamless customer experience
- Relentless CX Iteration: Innovation Through Experimentation & Iteration
- Great Expectations: How to Become the Company Your Customers Want You to Be
- Relentless CX Iteration: Innovation through experimentation and iteration
- When Industries Converge – Winning on CX
- Technology as an enabler – future proofing your CX
- CX as a strategic growth pillar
- One Question to Change the Way You Think About CX: Would You Do That to Your Mother?
- Creating More Personalized and Meaningful Customer Experiences
- Radical Humanisaton of the Workplace
- Think Tank: Designing Your CX Dream Team for Effective Execution
- CX Isn’t a Business Unit – It’s a Mindset
- Connecting to Your Customer’s Heart Not Just Their Voice
- How CX Leaders Lead: Power, Influence and Thriving Through Restructure
- The Customer-Centricity Challenge – Where Are You on Your Journey?
- The 5 Principals of a Winning Digital CX Strategy
- Customer Experience at the Crossroads
- Moving Mountains: How Cross-functional Collaboration and Communication Can Remove Roadblocks and Build Bridges
- The Optimized Customer Experience – Achieving Harmony Between Bots & Humans
- Workshop: How to Build Your Customer-Driven Growth Engine
- NPS – Turning Theory into Practice
- Speakers
- Videos
- Delegates
- Sponsor
- Reserve Your Place
Your thoughts on the Symposium
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