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Overview
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Your thoughts on the Symposium
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VIP Executive Breakfast
Agenda
The Key to Award Winning CX and NPS
Demonstrating ROI: Acting on cross-functional CX insights
Marrying your digital and contact centre strategy to deliver seamless customer experience
Relentless CX Iteration: Innovation Through Experimentation & Iteration
Great Expectations: How to Become the Company Your Customers Want You to Be
Relentless CX Iteration: Innovation through experimentation and iteration
When Industries Converge – Winning on CX
Technology as an enabler – future proofing your CX
CX as a strategic growth pillar
One Question to Change the Way You Think About CX: Would You Do That to Your Mother?
Creating More Personalized and Meaningful Customer Experiences
Radical Humanisaton of the Workplace
Think Tank: Designing Your CX Dream Team for Effective Execution
CX Isn’t a Business Unit – It’s a Mindset
Connecting to Your Customer’s Heart Not Just Their Voice
How CX Leaders Lead: Power, Influence and Thriving Through Restructure
The Customer-Centricity Challenge – Where Are You on Your Journey?
The 5 Principals of a Winning Digital CX Strategy
Customer Experience at the Crossroads
Moving Mountains: How Cross-functional Collaboration and Communication Can Remove Roadblocks and Build Bridges
The Optimized Customer Experience – Achieving Harmony Between Bots & Humans
Workshop: How to Build Your Customer-Driven Growth Engine
NPS – Turning Theory into Practice
Speakers
Videos
Delegates
Sponsor
Reserve Your Place
Overview
Your thoughts on the Symposium
Your thoughts on the Symposium
Your Selections
Your Selections
VIP Executive Breakfast
Agenda
The Key to Award Winning CX and NPS
Demonstrating ROI: Acting on cross-functional CX insights
Marrying your digital and contact centre strategy to deliver seamless customer experience
Relentless CX Iteration: Innovation Through Experimentation & Iteration
Great Expectations: How to Become the Company Your Customers Want You to Be
Relentless CX Iteration: Innovation through experimentation and iteration
When Industries Converge – Winning on CX
Technology as an enabler – future proofing your CX
CX as a strategic growth pillar
One Question to Change the Way You Think About CX: Would You Do That to Your Mother?
Creating More Personalized and Meaningful Customer Experiences
Radical Humanisaton of the Workplace
Think Tank: Designing Your CX Dream Team for Effective Execution
CX Isn’t a Business Unit – It’s a Mindset
Connecting to Your Customer’s Heart Not Just Their Voice
How CX Leaders Lead: Power, Influence and Thriving Through Restructure
The Customer-Centricity Challenge – Where Are You on Your Journey?
The 5 Principals of a Winning Digital CX Strategy
Customer Experience at the Crossroads
Moving Mountains: How Cross-functional Collaboration and Communication Can Remove Roadblocks and Build Bridges
The Optimized Customer Experience – Achieving Harmony Between Bots & Humans
Workshop: How to Build Your Customer-Driven Growth Engine
NPS – Turning Theory into Practice
Speakers
Videos
Delegates
Sponsor
Reserve Your Place
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