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The Key to Award Winning CX and NPS

How do you ensure you’re delivering a truly connected customer experience across every channel while maintaining efficiency throughout your customer service operations?

Gartner has predicted 85% of a customers’ relationship will be managed without interacting with a human by 2020, but 63% of consumers say they’re likely to switch brands if they’re treated like a number. In this environment, how can your business create experiences that are distinctly human, regardless of whether the interaction is person-to-person, digital, or automated?

This session explores the impact of leveraging a robust set of omnichannel capabilities that combine fluid data and insights with seamless touchpoint/channel interoperability, to deliver distinctly human and engaging customer experiences that attract, acquire, nurture, retain and grow authentic, long-term customer relationships with exceptional NPS ratings.

Glen Kirkpatrick, Vice President, Asia Pacific, TTEC