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Marrying your digital and contact centre strategy to deliver seamless customer experience

Embedding the contact centre into the digital strategy can help your organization deliver a seamless customer experience no matter how your customers choose to engage with your organisation.

During this session, Gerry will discuss the business benefits of making the customer experience centre the core of your organisation’s digital strategy. Bringing together omnichannel and digital channels gives you the power to provide a flexible, consistent and proactive experience to your customers during every interaction. It also helps to drive the speed and agility required to deliver ongoing improvements in customer experience.

See how others are leveraging interactive analytics and digital containment to take their customer experience to the next level; and why these technologies are helping to shape the customer experience centre of the future.

Gerry Tucker, Managing Director, ANZ, NICE